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Monday to Friday,
08:00 - 19:00 AEST

08:00 - 17:00 AEST

Make a Claim

Simplified claims process

Need to make a claim on your Webjet Travel Insurance policy? There are multiple ways you can do so, simply choose one of the methods below and ensure you have your policy number available.

How to make a claim

As Australia and New Zealand's leading online travel agency, Webjet leads the way in online travel tools and technology. Allowing you to compare, combine and book the best domestic deals across Australia, get access to cheap flights, hotel accommodation, holiday packages, car hire and more.

Online Portal

To speed up the claims process, you can now lodge a claim through our online portal:

Travel Insurance Claims Portal

Remember to have your policy number ready.

Call Us

You also have the option to call our Claims team who will then step you through the claiming process. Have your policy number ready when you call.

1300 136 261

Opening hours
Monday – Friday, 8am to 7pm (AEST)
Saturday, 8am to 5pm (AEST)

Documentation required

When you lodge a claim online or call the claims team, you will be assessed if your claim can be processed on the spot or what the next steps will be, including any documentation that may be required. Each type of travel insurance claim may require different supporting documentation, including medical reports, invoices, purchase receipts, and/or police reports.

Contact details

Phone: 1300 136 261 (from overseas +61 7 3305 7499)
Fax: +61 7 3305 7016
Mail: PO Box 162, Toowong, QLD 4066, Australia

Webjet Travel Insurance

Webjet Marketing Pty Ltd ABN 84 063 430 848 AR 301380 is an authorised representative of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance of 74 High Street Toowong QLD 4066 Ph +61 (0)7 3305 7000. Travel insurance is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 and issued and managed by Allianz Global Assistance. Terms, conditions, limits and exclusions apply. Any advice provided is general advice only and has not taken into consideration your individual objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.