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Monday to Friday,
08:00 - 19:00 AEST

08:00 - 17:00 AEST

Make a Claim

Simplified claims process

Need to make a claim on your Webjet Travel Insurance policy? There are multiple ways you can do so, simply choose one of the methods below and ensure you have your policy number available.

How to make a claim

As Australia and New Zealand's leading online travel agency, Webjet leads the way in online travel tools and technology. Allowing you to compare, combine and book the best domestic deals across Australia, get access to cheap flights, hotel accommodation, holiday packages, car hire and more.

Online Portal

To speed up the claims process, you can now lodge a claim through our online portal:

Travel Insurance Claims Portal

Remember to have your policy number ready.

Call Us

You also have the option to call our Claims team who will then step you through the claiming process. Have your policy number ready when you call.

1300 136 261

Opening hours
Monday – Friday, 8am to 7pm (AEST)
Saturday, 8am to 5pm (AEST)

Documentation required

When you lodge a claim online or call the claims team, you will be assessed if your claim can be processed on the spot or what the next steps will be, including any documentation that may be required. Each type of travel insurance claim may require different supporting documentation, including medical reports, invoices, purchase receipts, and/or police reports.

Contact details

Phone: 1300 136 261 (from overseas +61 7 3305 7499)
Fax: +61 7 3305 7016
Email: [email protected]
Mail: PO Box 162, Toowong, QLD 4066, Australia

Webjet Travel Insurance

This insurance is underwritten by the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 and issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance. Webjet Marketing Pty Ltd ABN 84 063 430 848 AR 301380 arranges this insurance as an authorised representative of Allianz Global Assistance. *Terms, conditions, limits and exclusions apply. Any advice on this insurance is provided by Allianz Global Assistance and is general advice only and not based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Combined Product Disclosure Statement and Financial Services Guide. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.