Make a Claim

Online Claims Process

Our online claims portal is available 24 hours a day. You are able to submit required documents to support your claim, and we’ll guide you along the way to ensure a smooth submission process.


How to Make a Claim

Click on the link below and you’ll be prompted to enter some details about your Travel Insurance Policy. Once your identify has been verified, follow the prompts for our simple, 5-step process.

You can save your progress and return later to complete if you don’t have the correct details/documents on hand.


Required Documentation

We try to keep the paperwork to a minimum however certain documents may be required in support of your claim, such as police reports, receipts and proof of ownership. Where we need supporting evidence, we’ll explain what we need during the submission process.


Click here for the Online Portal


Contact Us

Our dedicated claims staff are available to assist with the claims lodgement process if you need help.

Within Australia: 1300 468 601
From Overseas : +612 8907 5050
Opening Hours:
Monday – Friday: 8am to 7pm (AEDT)
Saturday: 9am to 4pm
Sunday: 10am to 3pm
Email: [email protected]

Mail: Webjet Travel Insurance
C/O Cover-More Insurance Services
Private Bag 913
North Sydney
NSW 2059