Information for travellers holding an unclaimed COVID travel credit with Qantas

Do you have an unclaimed COVID travel credit for a Qantas flight booked with Webjet?

We have been attempting to contact customers with unclaimed COVID travel credits for their Qantas flights booked with Webjet. If you are one of the customers who is yet to claim their Qantas COVID travel credit we're making it easier to use your credit by converting it to a Webjet eGift Card. 

You should have already received your Webjet eGift Card via the email address used to make your original booking.

• If you haven’t received it yet, please reach out to us at [email protected]. 
• Your Webjet eGift Card will be set up to have no expiry date and can be used at any time for future travel bookings with us, on more than just flight bookings. We hope this provides you with the flexibility to plan your next holiday whenever it’s most convenient for you.
• Check out the FAQ’s below to learn more about Webjet eGift Card’s and what is redeemable. You can also use our handy tool to check your Webjet eGift Card balance.
• If you’d prefer a refund instead of the Webjet eGift Card, we can arrange that too. Just email our Customer Service team at [email protected]. 
• We're committed to helping you and will address your query as soon as we can. For any enquires that you send to [email protected] kindly allow up to 10 business days for our team to respond.

Please note: to process your refund, we’ll need to verify your identity and collect some personal details. You can read our Privacy Policy for more information on how we handle your personal information.

We will continue trying to contact customers with unclaimed COVID travel credits using the contact details that we have on file.