We have partnered with XCover to provide you with simple, stress-free protection for your trip.

 


 


Browse our Frequently Asked Questions:

Who is behind Webjet Cancel For Any Reason (CFAR) Protection?

Webjet have partnered with XCover to provide you with the option to add additional protection to your flight booking, which allows you to cancel for any reason and receive up to 80% of your flight cost back in the form of a Webjet e-Gift Card. When you make a booking on Webjet and have added CFAR, you’ll receive a confirmation email (or text) from XCover along with a link to log in to XCover so you can access your documents related to the protection.

XCover’s technology and protection service powers hundreds of online travel agencies. Their 24/7 claims team aims to complete claims within 3 days. Once approved,claims are processed instantly. XCover are the top-rated protection company on Trustpilot with a rating of “Excellent”.
 

How do I purchase Cancel For Any Reason Protection?

For select flights on Webjet, you can add CFAR Protection by adding it to your flight on the ‘My Cart’ page. At that time, you’ll be able to see the benefits of the protection and read the wording. After purchase, you can view your protection wording by logging in to your XCover Account.

At this time, CFAR Protection is only currently available for select flights and not available for hotels, cars, insurance and packages.

Can I change my Cancel For Any Reason (CFAR) Protection?

Once you have purchased CFAR protection, it cannot be cancelled. The refundability policy of your ticket has however not changed and in case of cancellation you may opt to cancel using the airline’s policy rather than cancelling and claiming your Webjet e-Gift Card. For specific details about your CFAR protection, view your wording within your XCover Account.

Important: When you first visit XCover you will need to activate your account. Simply find the XCover confirmation email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email.

Managing your Cancel For Any Reason (CFAR) Protection

 

Where are my documents?

To protect your privacy, your XCover documents are not sent via mail. To view your documents and product wording you first need to log in to your XCover Account. 

Important: When you first visit XCover you will need to activate your account. Simply find the XCover confirmation email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email.

I can't find any emails for XCover. What can I do?

It might take an hour or two to receive your confirmation email. When you activate your XCover Account or request a new password, you will need to locate the email from XCover in your inbox.

If you can’t find any emails from XCover, the below explains why and how to solve related issues:

If you are still having issues, simply follow the instructions in this article to contact us.

Once you have set up your XCover Account, you should be able to easily log in and view your XCover Protection documents
 

How do I log in to my XCover Account?

An account is automatically created for you when you purchase Cancel For Any Reason (CFAR) Protection via Webjet.

When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account.

Make sure you check your spam folder if you can’t find your confirmation email.

Depending on how you purchased protection and what information was shared with XCover, you may be asked to choose an email address to associate with your XCover Account, which you can then use to log in.

If you have any issues you can also check the instructions within the confirmation message from XCover that was sent when you purchased your CFAR Protection.

Within your XCover Account, you will see your plans. At any time you can:

  • View your wording. This is also available when you purchase CFAR Protection or directly on XCover.
  • Download your certificate.


 

Key Things to Know About Your Cancel For Any Reason (CFAR) Protection

 

What's covered?

Depending on your terms, you may be covered for up to 80% of your ticket costs if you have to cancel your trip for any reason before departure.

For specific details about your Cancel For Any Reason (CFAR) Protection, please log in to your XCover Account to see what’s covered. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

What's not covered?

Depending on your terms, you may not be covered for your flight ticket costs if you cancel your ticket after the departure time.

Please note that Cancel For Any Reason (CFAR) Protection does not cover when your flight was cancelled, delayed or rescheduled by the airline and you’re eligible for compensation from the airline or under the Australian Consumer Law. To check if you’re eligible for compensation, please contact the airline directly.

For specific details about your Cancel For Any Reason (CFAR) Protection terms, please log in to your XCover Account to see what’s covered. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account

What if my trip is rescheduled or my dates change?

If your itinerary is changed by us at your request or an airline, please check your wording to see if you are still covered for the new dates. You will not be covered for any additional costs associated with your booking after the time of booking, such as if you paid to modify your name, dates, upgrades and change fees. Your Cancel For Any Reason (CFAR) Protection will only cover up to 80% of the original ticket price.

For specific details about your CFAR Protection terms, please log in to your XCover Account to see your wording. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account

Is there a deductible (also called an 'excess')?

Yes, there is a small excess or deductible applicable.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

What is a deductible (also called an 'excess')?

If you make a claim, you may be required to pay an excess (also known as a deductible). An excess is usually an agreed amount or percentage that is subtracted from every covered claim event. For specific details about your Cancel For Any Reason (CFAR) Protection and your excess amount, please check your protection documents. 

Making a Claim

 

How do I make a claim for my refundable ticket?

If you’d like to cancel your flight and request a refund for your refundable tickets, go to the Change or Cancel My Booking page and select “cancel flight”. You will then need to enter your Webjet booking reference, the email used for the booking and the Passenger’s Family Name/Surname to authenticate. Simply follow the steps within the cancellation flow, be sure to select cancellation method “Cancel For Any Reason (CFAR) Protection” when you submit the request. Once you’ve cancelled and if your submission is within the conditions of your CFAR Protection, we’ll process your eGIft Card refund.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

When should I make a claim?

You can cancel using Cancel For Any Reason (CFAR) Protection at any time up to 6 hours prior to your departure time. You can request a refund by following the steps above in “How do I cancel using my CFAR Protection”.

How will I receive payment for my approved claim?

Once you cancel using Cancel For Any Reason (CFAR) Protection through the Webjet cancel booking flow and your claim has been approved, you’ll receive the eligible value by means of a Webjet eGift Card. It may take up to 3 business days to receive your Webjet eGift Card via email. You can use this eGift Card towards any future Webjet purchase on flights, holiday packages and hotel bookings (except Pay Later hotel products) and it is valid for 3 years from the issue date. Full Webjet Terms and Conditions apply and can be referenced here.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Can I give my eGift Card to someone else?

Yes. Your Webjet eGift Card is not tied to any particular booking, person or account holder and can be used by anyone. 

I've cancelled my flights using Cancel For Any Reason (CFAR) Protection and requested a refund already but I no longer wish to cancel, what should I do?

Unfortunately, your flights are cancelled instantly in our system and with the airline, so they cannot be reinstated. You would need to make a new booking on Webjet.

I've lost my eGift Card, what should I do?

Webjet is not liable for any lost or stolen eGift Cards, except for when the loss or theft is due to negligence by Webjet or an affiliated eGift Card seller. The use and safe storage of the eGift Card is solely the eGift Card holder’s responsibility. The eGift Card holder is also liable for all transactions paid using the eGift Card. Lost or stolen eGift Cards will not be replaced or refunded. Full Webjet Gift Card Terms and Conditions apply and can be referenced here.

Need more Help?

If you have any questions not answered in this Help Centre, most questions are answered in XCover Help. If you're unable to find your answer in XCover Help and still have a question, you can contact our friendly Support Team via the contact form linked at the bottom of the XCover help centre. 

About XCover

 

Who is XCover?

XCover is owned by Cover Genius, the insurtech for embedded protection who was recently ranked #1 in the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support and has investment from one of the world’s largest insurers, Sompo. XCover Protection is backed by some of the world's largest insurance companies including Lloyd’s, Generali, Sompo, and Munich Re.

 

 

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