To protect your privacy, your XCover documents are not sent via mail. To view your documents and product wording you first need to log in to your XCover Account. 

Important: When you first visit XCover you will need to activate your account. Simply find the XCover confirmation email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email.

It might take an hour or two to receive your confirmation email. When you activate your XCover Account or request a new password, you will need to locate the email from XCover in your inbox.

If you can’t find any emails from XCover, the below explains why and how to solve related issues:

• Your email may be in your social, promotions, spam, or junk folder.
• You purchased your protection using the Safari web browser, your Apple Account or iCloud email address.
• You made a typo in your email address during your purchase.
• You purchased multiple XCover Protection products using different email addresses. We can merge two XCover Accounts for you. Simply complete the contact us form.
• There was an issue when you purchased XCover Protection via one of our partners. Please contact our partner as they should be able to retrieve your XCover Reference Number. Then contact us with your Reference Number and we’ll create a new XCover Account for you. Please include the information listed here in both of your enquiries.
• You may have purchased protection from a different provider, not XCover. Occasionally we are mistaken for other providers. If that’s the case you don’t need to tell us and your enquiry will be closed.

If you are still having issues, simply follow the instructions in this article to contact us.

Once you have set up your XCover Account, you should be able to easily log in and view your XCover Protection documents
 

An account is automatically created for you when you purchase Cancel For Any Reason (CFAR) Protection via Webjet.

When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account.

Make sure you check your spam folder if you can’t find your confirmation email.

Depending on how you purchased protection and what information was shared with XCover, you may be asked to choose an email address to associate with your XCover Account, which you can then use to log in.

If you have any issues you can also check the instructions within the confirmation message from XCover that was sent when you purchased your CFAR Protection.

Within your XCover Account, you will see your plans. At any time you can:

• View your wording. This is also available when you purchase CFAR Protection or directly on XCover.
• Download your certificate.

Depending on your terms, you may be covered for up to 80% of your ticket costs if you have to cancel your trip for any reason before departure.

For specific details about your Cancel For Any Reason (CFAR) Protection, please log in to your XCover Account to see what’s covered. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Depending on your terms, you may not be covered for your flight ticket costs if you cancel your ticket after the departure time.

Please note that Cancel For Any Reason (CFAR) Protection does not cover when your flight was cancelled, delayed or rescheduled by the airline and you’re eligible for compensation from the airline or under the Australian Consumer Law. To check if you’re eligible for compensation, please contact the airline directly.

For specific details about your Cancel For Any Reason (CFAR) Protection terms, please log in to your XCover Account to see what’s covered. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account. 

If your itinerary is changed by us at your request or an airline, please check your wording to see if you are still covered for the new dates. You will not be covered for any additional costs associated with your booking after the time of booking, such as if you paid to modify your name, dates, upgrades and change fees. Your Cancel For Any Reason (CFAR) Protection will only cover up to 80% of the original ticket price.

For specific details about your CFAR Protection terms, please log in to your XCover Account to see your wording. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account. 

Yes, there is a small excess or deductible applicable.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

If you make a claim, you may be required to pay an excess (also known as a deductible). An excess is usually an agreed amount or percentage that is subtracted from every covered claim event. For specific details about your Cancel For Any Reason (CFAR) Protection and your excess amount, please check your protection documents. 

If you’d like to cancel your flight and request a refund for your refundable tickets, go to the Change or Cancel My Booking page and select “cancel flight”. You will then need to enter your Webjet booking reference, the email used for the booking and the Passenger’s Family Name/Surname to authenticate. Simply follow the steps within the cancellation flow, be sure to select cancellation method “Cancel For Any Reason (CFAR) Protection” when you submit the request. Once you’ve cancelled and if your submission is within the conditions of your CFAR Protection, we’ll process your eGIft Card refund.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

You can cancel using Cancel For Any Reason (CFAR) Protection at any time up to 6 hours prior to your departure time. You can request a refund by following the steps above in “How do I cancel using my CFAR Protection”.

Once you cancel using Cancel For Any Reason (CFAR) Protection through the Webjet cancel booking flow and your claim has been approved, you’ll receive the eligible value by means of a Webjet eGift Card. It may take up to 3 business days to receive your Webjet eGift Card via email. You can use this eGift Card towards any future Webjet purchase on flights, holiday packages and hotel bookings (except Pay Later hotel products) and it is valid for 3 years from the issue date. Full Webjet Terms and Conditions apply and can be referenced here.

To find out more, you can view your wording in your XCover Account. To get started, simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Yes. Your Webjet eGift Card is not tied to any particular booking, person or account holder and can be used by anyone. 

Unfortunately, your flights are cancelled instantly in our system and with the airline, so they cannot be reinstated. You would need to make a new booking on Webjet.

Webjet is not liable for any lost or stolen eGift Cards, except for when the loss or theft is due to negligence by Webjet or an affiliated eGift Card seller. The use and safe storage of the eGift Card is solely the eGift Card holder’s responsibility. The eGift Card holder is also liable for all transactions paid using the eGift Card. Lost or stolen eGift Cards will not be replaced or refunded. Full Webjet Gift Card Terms and Conditions apply and can be referenced here.

XCover is owned by Cover Genius, the insurtech for embedded protection who was recently ranked #1 in the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support and has investment from one of the world’s largest insurers, Sompo. XCover Protection is backed by some of the world's largest insurance companies including Lloyd’s, Generali, Sompo, and Munich Re.