We have just been informed by AirAsia X that as of 1 September 2016, they will suspend their direct flights between Bali and Sydney/Melbourne. If this change impacts you, there are a number of options that AirAsia X is offering to accommodate affected customers. 

To proceed with any of the options, or if you have any further questions or concerns regarding the suspension of the flights, please contact AirAsia X directly via any of the following channels: 

1. Indonesia call center at +6221 2927 0999 or 0804 1 333 333 (24 hours)
   Australia call center at +61 8188 2133 (Monday to Friday, 9am to 6pm GMT+10) 
2. Ask AirAsia at www.airasia.com/ask 
3. Online form at http://www.airasia.com/id/ed/e-form.page 
4. Live chat (available on Ask AirAsia when guests log in using their AirAsia ID

In addition, we have a range of direct flights to Bali on www.webjet.com.au/flights/bali with carriers such as Garuda and Jetstar, as well as a number of other indirect options. 

We apologise for any inconvenience this has caused.