You also have the option to call our Claims team who will then step you through the claiming process. Have your policy number ready when you call.
1800 426 439
Monday – Friday, 8am to 7pm (AEST)
Saturday, 8am to 5pm (AEST)
When you lodge a claim online or call the claims team, you will be assessed if your claim can be processed on the spot or what the next steps will be, including any documentation that may be required. Each type of travel insurance claim may require different supporting documentation, including medical reports, invoices, purchase receipts, and/or police reports.