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The fare you have purchased is governed by the terms and conditions imposed by the airline. If you have purchased a fare that allows a refund, please submit your flight cancellation request here.
Some Airlines may refund unused government taxes on an unused ticket. If you like to get refund of taxes on your ticket, please start a messaging conversation with our support team.
If you are unsure if airline penalties apply or that your ticket can be refunded, please message us and one of our support team will check for you.
Please note that airlines can take approximately 12 weeks to process a refund. Unfortunately, this is beyond the control of Webjet.
Please check your hotel voucher to review if any penalties apply.
If your hotel is refundable, please click here and enter your Webjet booking reference and the email address used to make the booking.
If you cannot locate your voucher, please message us and one of our support team will check for you.
If the hotel allows a refund, this can take up to 10-15 business days.
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