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Important update relating to your upcoming travel

State governments are re-imposing travel and quarantine restrictions which may impact your upcoming travel plans. We recommend that you refer to your local state government website and the New Zealand government website for the latest information before changing your travel plans.

If your flight is scheduled to depart within the next 24 hours and you would like to change or cancel your booking, please urgently contact Customer Support via:

  • Phone - the number is located on your booking documentation.

  • Messaging service - simply select the ‘Message Us’ option on the bottom of this page to begin a conversation.

Can we please request that you do not close the online conversation or hang up the phone before reaching our Customer Support. This is important so an agent can process your change prior to your scheduled departure time, and prevent your booking being classified as a 'no-show' by the airline.

If your travel falls outside of this immediate 24 hour period and you would like to change or cancel your booking, the quickest way to do so is by submitting an online form via the Change My Booking page.  

We also recommend that you refer to the applicable airline website for up to date policies relating to Air New Zealand, Qantas, Virgin Australia and Regional Express (Rex) should you wish to change or cancel your booking. For travel with Jetstar please contact the airline directly to arrange flight change and cancellations.  

To learn more about current travel and border restrictions that may impact your travel plans, visit our dedicated page.

Redeem travel credit

Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with JetstarScoot or Cebu Pacific please contact them directly for changes or cancellations.

When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. If the airline you are travelling with has not yet issued a cancellation policy and you still wish to cancel, normal airline penalties and restrictions will apply.

Check airline change, cancel and credit policies

When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.


Most questions can be answered by searching our FAQs

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Contact Us

The quickest way to change or cancel an existing booking is via the form on the Change My Booking page. Most questions can be answered quickly by searching our FAQs section above.

Message Us
Live Messaging is currently unavailable. You can call us 7 days a week between 7am and 11pm AEST. From Australia: 1300 137 737, New Zealand: 0800 445 641 or international: +61 3 8580 2252.

More Customer Support Quick Links: