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Redeem travel credit

Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with JetstarScoot or Cebu Pacific please contact them directly for changes or cancellations.

When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. 

Check airline change, cancel and credit policies

When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.

COVID-19 Travel Hub 

To help make your trip as seamless as possible, it’s important to familiarise yourself with the latest airline and government travel requirements. Discover destination information, current airline and airport policies, vaccine certificate requirements and more by visiting our COVID-19 Travel Hub


Most questions can be answered by searching our FAQs

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Contact Us

The quickest way to change or cancel an existing booking is via the form on the Change My Booking page. Most questions can be answered quickly by searching our FAQs section above.

Message Us
Live Messaging is currently unavailable. You can call us 7 days a week between 7am and 11pm AEST. From Australia: 1300 137 737, New Zealand: 0800 445 641 or international: +61 3 8580 2252.

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