We're here to help
Domestic Travel Restrictions - Travel to/from South Australia
State governments are reimposing restrictions for travellers to/from South Australia and these changes may impact your upcoming travel plans. For the latest information please refer to your local government website.
We also recommend that you refer to the applicable airline website for up to date policies relating to Qantas, Virgin Australia and Regional Express (Rex) should you wish to change or cancel your booking. For travel with Jetstar please contact the airline directly to arrange flight change and cancellations.
If your flight is scheduled to depart within the next 48 hours and you would like to change or cancel your booking, please contact Customer Support via phone or messaging service. To start a conversation using our messaging service, simply select the 'Message Us' option at the bottom of this page. If your travel falls outside of this immediate 48-hour period and you would like to change or cancel your booking, the quickest way to do so is by submitting the online form via the Change My Booking page.
Redeem travel credit
Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with Jetstar, Tigerair, Scoot or Cebu Pacific please contact them directly for changes or cancellations.
When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. If the airline you are travelling with has not yet issued a cancellation policy and you still wish to cancel, normal airline penalties and restrictions will apply.
Check airline change, cancel and credit policies
When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.