We're here to help

Domestic Travel Restrictions - Travel to/from New South Wales

State governments are reimposing quarantine restrictions for some travellers from New South Wales as well as some travellers from other states who have arrived or plan to arrive in New South Wales. These changes may impact your upcoming travel plans. For the latest information please refer to your local government website

If your flight is scheduled to depart within the next 72 hours and you would like to change or cancel your booking, please contact Customer Support via phone (the number is located on your booking documentation) or messaging service. To start a conversation using our messaging service, simply select the ‘Message Us’ option at the bottom of this page. If your travel falls outside of this immediate 72-hour period and you would like to change of cancel your booking, the quickest way to do so is by submitting the online form via our Change My Booking page. 

We recommend that you refer to the applicable airline website for up to date policies regarding Qantas, Virgin Australia and Regional Australia (Rex) should you wish to change or cancel your booking. For travel with Jetstar please contact the airline directly to arrange flight change and cancellations.

To learn more about current travel and border restrictions that may impact your travel plans, visit our dedicated page.


Redeem travel credit

Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with JetstarScoot or Cebu Pacific please contact them directly for changes or cancellations.

When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. If the airline you are travelling with has not yet issued a cancellation policy and you still wish to cancel, normal airline penalties and restrictions will apply.

Check airline change, cancel and credit policies

When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.


Most questions can be answered by searching our FAQ's

More Customer Support Quick Links: