We're here to help

Our Customer Service team is here to help with all change and cancellation requests, including for when you wish to redeem any travel credit provided to you by an airline, hotel, or other supplier. Please note: If your booking is with Jetstar, Tigerair, Scoot or Cebu Pacific please contact them directly for changes or cancellations.

When the time comes to use your travel credit, please make sure you are familiar with your airlines terms and conditions. Check the terms of the credit available to you by following the airline links below. If your travel credits have been issued by multiple airlines, please be sure to read the policies of all airlines you were due to travel with. If the airline you are travelling with has not yet issued a cancellation policy and you still wish to cancel, normal airline penalties and restrictions will apply.


Check airline change, cancel and credit policies:

When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. Once you have completed the form a Webjet Customer Service team member will access your airline credit and book the flights on your behalf, without charging any Webjet fees.


Cover-More travel insurance policy update: 

If you have purchased Cover-More travel insurance from Webjet with a planned departure date between 24 March 2020 to 17 December 2020, you may be eligible for a credit note or refund for your travel insurance premium if the following applies:

  • You have a domestic or international single-trip policy;

  • Your travel plans have been affected by COVID-19 and you haven’t departed or don’t plan on departing, or your trip has been cancelled; AND

  • You have not made a claim and do not intend to make a claim OR your travel plans have been affected by COVID-19 and the claim you submitted for cancellation was declined.

To obtain a credit note for the full value of your policy, please contact [email protected] and Cover-More will be able to assess your eligibility within 3 weeks.

To submit a refund request for your travel insurance policy, please complete the online form. Once you have requested a refund, Cover-More will assess your eligibility and process it as soon as we can.

Note: This is only applicable for Cover-More travel insurance policies. Once you cancel your policy, you are no longer able to make a claim on that policy. For further details, please visit the Cover-More website.


For any other queries, you can also use our 24/7 messaging service. To start a conversation, select the ‘Message Us’ button below. Those using the Webjet app will find the ‘Message Us’ button in the top right-hand corner of your screen.

 

Most questions can be answered by searching our FAQ's



More Customer Support Quick Links: