Travel might look a little different this year, but Qantas have you covered every step of the way.
As Australia's largest domestic airline, Qantas has built a reputation for excellence in safety, reliability and customer service. It's no surprise then, that Qantas has introduced a range of wellbeing measures and flexible policies to ensure you can plan, book and travel with confidence.
Qantas' Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across their Australian domestic and trans-Tasman network.
While Qantas' Fly Flexible policy allows for unlimited fee-free changes to eligible bookings so you can book with confidence.
Blog Article: The New Way Forward For Post-Pandemic Travel
Browse top Qantas flight deals:
At the airport
1. Contactless check-in
For domestic flights, you can save time by checking-in online or using the Qantas app. This helps minimise crowds at the check-in kiosks and service desks.
2. Self-service Bag Drop
If you've checked in online or via the app, proceed straight to the self service bag drop (available at select airports) to check your bags. Alternatively, Qantas check-in kiosks are available to print tags for checked baggage.
3. Social Distancing
Social distancing measures are implemented throughout the airport.
4. Enhanced cleaning
Highly frequented areas are cleaned regularly.
In the lounge
1. Entry Requirements
For all flights, you will be required to provide your contact details as part of COVID-19 contact tracing requirements.
2. Capacity Restrictions
Social distancing rules apply, therefore access may be impacted by current government requirements.
3. Hand Sanitising Stations
Hand sanitising stations are installed throughout the lounge.
4. Amended Services
Hosted food and beverage services replace Qantas' traditional self-serve buffets
5. Regular Cleaning
At the departure gates
1. Social Distancing
Social distancing is required in waiting areas at departure gates and when boarding to minimise crowding.
2. Hand Sanitising Stations
Hand sanitising stations are available at departure gates.
3. Fly Well packs
Collect your Fly Well pack, containing a face mask and sanitising wipes, at the gate before you board.
Self-scanning of boarding passes is required to minimise contact.
5. Enhanced Cleaning
On board the plane
1. Cabin Air
Qantas aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.
2. Fly Well Pack
The face mask and sanitising wipes are included in your pack, and additional sanitising wipes are available on request. You are required to wear a face mask on all flights.
Once seated, Qantas crew will ask you to limit movement around the cabin. The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.
4. Amended services
Qantas have temporarily reduced their food and beverage offering. The inflight entertainment is also temporarily paused and Qantas recommend you bring alternative material for your entertainment on longer flights. Qantas' inflight magazine remains available digitally
5. Enhanced Cleaning
Qantas' aircrafts are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets.
Some Australian states and territories, and international governments, have introduced measures, including additional health and safety protocols in repsonse to Coronavirus. Check the latest government travel restrictions for your destination.
Flexible Ticket Policy
Book any eligible Qantas operated flight, and enjoy added flexibility with unlimited fee-free date changes and the option to change the date of your travel as often as you need.
Simply book any Qantas operated:
- Domestic Australian flight booked between 21 May 2020 - 30 April 2021, for travel between 12 June 2020 - 28 February 2022.
- Trans-Tasman flight booked between 15 October 2020 - 30 April 2021, for travel between 16 October 2020 - 28 February 2022.
Please note, you must change your flight date before your scheduled date of departure. You will also need to select a new travel date within 12 months of your original booking date and cover any applicable fare increase for your new flights. Applicable Fare Rules and the Qantas Conditions of Carriage apply.
Travel Restrictions & Network
As travel restrictions are easing across the country, Qantas are adjusting their scheduled services to re-introduce flights and routes over the coming months.
Some Australian states and territories have introduced new measures, including additional health and safety protocols, in response to Coronavirus that may impact interstate travel.
Before travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
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How to earn double Status Credits
1. Simply register for this offer by 11.59pm (AEDT) 30 March 2021 (all passengers in each booking must register separately to earn double Status Credits).
2. Make a new booking between 25 March and 30 March 2021 for travel between 31 March 2021 and 28 February 2022 on any Qantas operated Australian domestic flights with a QF flight number*.
3. Ensure your Qantas Frequent Flyer number is included in your booking.
Bonus Status Credits will be credited to your account up to six weeks after travel.
Hurry, offer ends 11.59pm (AEDT) 30 March 2021.
Fly with Qantas
Perfect for those travelling across the country for business or pleasure, Qantas sales offer a great excuse to see more of Australia without breaking the budget. Travelling between capital cities, such as Sydney, Melbourne and Brisbane, as well as some of the country’s remote centres, you’re sure to find a wide variety of domestic flights on sale from the leading airline.
Terms and Conditions
Status Credits Offer: Qantas Frequent Flyer is the sole Promoter and as such all enquiries in relation to this promotion must be directed to Qantas Frequent Flyer Customer Support Service. Qantas Frequent Flyer standard Terms & Conditions apply. Webjet is not responsible for any incorrect or inaccurate information.
You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points and Status Credits. A joining fee may apply. Membership, Points and Status Credits are subject to the Qantas Frequent Flyer program Terms and Conditions.
Qantas Frequent Flyer members who reside in Australia (with an Australian address in their Frequent Flyer Profile), register and make an Eligible Flight booking between 12.01am (AEDT) 25 March 2021 and 11.59pm (AEDT) 30 March 2021 for travel between 31 March 2021 and 28 February 2022 are eligible to earn double Status Credits. Qantas Frequent Flyer members who reside outside of Australia are not eligible for this offer. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. If you cancel your initial qualifying booking or change it to be outside the promotional period, this bonus offer will not apply. An Eligible FlightOpens external site for the purpose of this promotion means any Qantas Australian domestic operated flight with a QF flight number on your ticket where Status Credits are normally earned. For full details, see terms and conditions. Status Credits and bonus Status Credits will not be earned on some fare types and booking classes. See Airline Earning Table for details. Any flight with a QF flight number on the ticket which is not operated by Qantas including Jetstar, Jetstar Asia, Jetstar Japan, Jetstar Pacific and other partner airlines are not eligible for this offer. This bonus Status Credits offer applies to travel taken by the recipient who registered for the offer. Other passengers in the same booking must register separately in order to be eligible for this offer. This offer is not transferable. If you qualify and register for multiple bonus Status Credits offers for the same flight, the highest value bonus Status Credits offer will be applied to each individual qualifying segment. For example, if you qualify and register for a 50% more Status Credits offer and a double Status Credits offer on the same flight, you will receive the double Status Credits offer as it will result in the highest total number of bonus Status Credits. Only one Status Credits offer can be used per individual qualifying segment of your itinerary. Bonus Status Credits may be earned on multiple eligible flight bookings made during the promotion period. This offer cannot be used in conjunction with any other Status Credits offer by Qantas. Bonus Status Credits may take up to six weeks after completion of travel to be credited to your Qantas Frequent Flyer account. Flights are subject to availability and any applicable fare conditions. Flights can be booked via the Qantas website, a travel agent or Qantas Contact Centres. Fees and charges may apply. Your Qantas Frequent Flyer membership number must be recorded at the time of registration and booking to earn Status Credits. Flight gift vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Status Credits. Bonus Status Credits earned from this offer do not count towards Loyalty Bonus, Platinum Bonus Reward, Platinum One Bonus Reward and Status Accelerator/Challenge earn requirements.
This offer applies to all Qantas operated flights for the following dates: Australian Domestic: booked between 21 May 2020 and 30 April 2021, for travel between 12 June 2020 and 28 February 2022. Trans-Tasman: booked between 15 October 2020 and 30 April 2021, for travel between 16 October 2020 and 28 February 2022. International: booked between 25 February 2021 and 30 April 2021, for travel between 1 November 2021 and 28 February 2022. If you decide to change the date of your travel, we'll waive the change fee. You'll need to change your flight before your scheduled date of departure and select a new travel date within 12 months of your original booking date. When you're ready to rebook, you'll also need to cover any fare increase for your new flight, if applicable. For all other changes, your applicable Fare Rules and the Qantas Conditions of Carriage apply.