Virgin Australia

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About Virgin Australia

Virgin Australia is one of the largest Australian airlines operating an extensive domestic network as well as short-haul international, and the award-winning loyalty program, Velocity Frequent Flyer.

Pre-Flight Information

Check-In Information

At the Airport

There are counter services or self-service check-in kiosks for Virgin Australia flights at most domestic airports. The check-in and bag drop counters close 30 minutes prior to departure for domestic flights. Virgin Australia recommends passengers check-in at least 45 minutes before their flight's scheduled departure time. Passengers connecting to an international flight, travelling in a large group or requiring additional assistance are recommended to check-in 90 minutes prior to departure.

Mobile Check-In

Passengers may also check-in for their domestic flight using the Virgin Australia App, available on the App Store or Google Play store. The app allows travellers to access their boarding pass too.

Online Check-In

Virgin Australia's online check-in service for domestic travel opens 48 hours before departure and closes 45 minutes ahead of the scheduled flight time.

Baggage

Cabin Baggage

All guests travelling on Virgin Australia operated flights are permitted a carry-on baggage allowance based on cabin class and Velocity Tier.

For Economy, and Economy X guests:

One standard piece (56cm x 36cm x 23cm) at 7kg
OR
Two small pieces (48cm x 34cm x 23cm), with a combined total weight of 7kgs
OR
One standard piece plus a suit pack (114cm x 60cm x 11cm); with a combined total weight of 7kgs
A personal item, such as a laptop, blanket, overcoat, umbrella, reading materials, are also permitted in addition to carry-on luggage.

For Business Class guests, Velocity Gold and Platinum members:

One standard piece (56cm x 36cm x 23cm) at 7kg
OR
Two small pieces (48cm x 34cm x 23cm) at 7kg for each piece.
OR
One standard piece and one suit pack (114cm x 60cm x 11cm) at 7kg for each piece.
A personal item, such as a laptop, blanket, overcoat, umbrella, reading materials, are also permitted in addition to carry-on luggage.

Checked Baggage

All Virgin Australia airfares are inclusive of a checked baggage allowance. Passengers Guests in Economy Class and with Velocity Red Status membership receive 23kgs checked luggage, for one piece of baggage. Velocity Silver and Gold members travelling in Economy Class can check two pieces, weighing up to 23kg each. And Velocity Platinum members may check through three pieces of baggage, each weighing 23kgs, when travelling on an economy fare.

Virgin Australia's checked baggage allowance for Business Class guests include increases to 2 x 32kg per piece. Velocity Red, Silver and Gold members in Business Class are welcome to check two pieces of luggage, and Velocity Platinum status-holders can check three pieces of baggage.

*Baggage restrictions may apply

Velocity Frequent Flyer

As the frequent flyer loyalty program of Virgin Australia, Velocity makes it wonderfully easy for members to get to their dream reward fast. Membership is free and you can start earning Points and Status Credits from the moment you join.

With over 70 program partners and over 200 e-Store partners, you can earn Velocity Points on Flights, Credit Cards, Car Hire, Hotels and more. You can even pool your families Points to help you fast track your Velocity Points balance.

You can earn Status Credits when travelling on eligible flights with Virgin Australia and their network of eligible airline partners such as Singapore Airlines, Qatar Airways, United Airlines and Etihad Airways.

Members can use their Velocity Points on flights, flight upgrades, travel experiences, gift cards, and at the Velocity Rewards Store as well as online at Myer.

Lounges

Domestic Lounges

Virgin Australia have pre-departure lounges available in Adelaide, Brisbane, Canberra, Gold Coast, Melbourne, Perth (Terminal 1), and Sydney Airports. Lounge access is available for Virgin Australia Business Class guests, Velocity Platinum and Gold members, and Lounge Members when travelling on Virgin Australia.

Features of Virgin Australia's domestic lounges include a dedicated business area, excellent buffets offering rotating menus and hot and cold items, bar services, barista-manned coffee stations, showers and valet service.

Opening and closing times of the lounges varies between airports, as does the service of alcoholic beverages. Some lounges also have private meeting available for hire. The freedom to bring guests into these lounges is dependent upon a passenger's Velocity or Virgin Australia Lounge Member status.

Members can enjoy a range of freshly prepared food on site daily, plus barista coffee, and alcoholic beverages, including craft beers and curated wines.

In-Flight Experience

In-flight Entertainment

The in-flight entertainment offering on Virgin Australia domestic flights is all about going wireless. Passengers can board the aircraft with their own device - smartphone, tablet or laptop - and then access the entertainment service using the plane's wireless connection. Passengers must download Virgin Australia's free Entertainment App should they wish to access the selection of movies, TV shows and music. WiFi is also available for purchase on-board some Virgin Australia domestic routes.

Dining

Virgin Australia's Economy Class guests are offer complimentary water, tea and coffee. A variety of our customer favourite food and drinks will also be available for purchase from the onboard menu.

Business Class guest will be service the Business Class menu, boasting fresh and contemporary flavours. A range of hot and cold drinks, including Australian beer and wine will also be available for your enjoyment.

Cabin Class

Economy Class

The leather-upholstered Virgin Australia Economy Class seat has a pitch of up to 31 inches and more than 17 inches of width. Food and drinks will be available for purchase from the onboard menu, with guests offered complimentary water, tea and coffee.

Economy X

Economy X offers a more premium experience at the airport and onboard, within the affordability of our Economy class. Upgrading to this fare type covers additional legroom, priority airport security screening, priority boarding and an allocated section for preferred overhead lockers. Economy X allow you to sit closer to the front of the plane within the affordability of our Economy class.

Business Class

Virgin Australia’s Business Class cabin offers, comfort along with personalised service with leather seats have a generous recline and a 38 inch seat pitch. All guests travelling in Business Class will be offered a plated meal, boasting fresh and contemporary flavours. A range of hot and cold drinks, including Australian beer and wine will also be available. Lounge access, increased complimentary baggage allowance, and priority check-in* and boarding are all standard inclusions.

*Available at selected ports.

Frequently Asked Questions

Where does Virgin Australia fly?

Virgin Australia flies to 32 destinations around Australia, including Adelaide, Brisbane, Canberra, Darwin, Hamilton Island, Hobart, Melbourne, Perth, the Sunshine Coast and Sydney.

Are Virgin Atlantic and Virgin Australia the same?

Velocity Frequent Flyer is proud to partner with sister airline Virgin Atlantic. The partnership allows you to earn and redeem Velocity Points when flying into and out of London and other destinations in the Virgin Atlantic network.

What is the airline code for Virgin Australia?

Virgin Australia's Airline Designator Code is VA.

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