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Pre-Flight Information

Check-In Information

International Flights

Thai Airways' airport check-in times vary according to the airport, however counters usually open between 3 and 2 hours prior to departure. The counters close anywhere between 1 hour and 20 minutes prior to the scheduled flight time.

Departing from Suvarnabhumi Airport

Thai Airways' check-in counters open 3 hours before the scheduled flight time and close 40 minutes prior to departure.

Domestic Flights

Airport check-in for flights departing Chiang Rai, Chiang Mai, Hat Yai and Krabi opens 2 hours ahead of departure and closes 30 minutes prior to the scheduled flight time. Check-in for flights from Khon Kaen and Koh Samui opens 2 hours ahead of departure and closes 20 minutes prior. Passengers travelling from Penang and Surat Thani may check-in between 2 hours and 30 minutes before their flight and 30 minutes prior to scheduled departure.

Departing from Suvarnabhumi Airport

Check-in opens for passengers travelling within Thailand 3 hours prior to departure and close 30 minutes ahead of the scheduled flight time.

Online Check-In

Thai Airways' online check-in service is available for both domestic and international flight passengers, from 24 hours ahead of the scheduled flight time to 1 hour prior to departure. Online check-in is not permitted for passengers who require special assistance at the airport or who are in transit.

Kiosk Check-In

Kiosk check-in is available at the following airports:

Mobile Check-In

Baggage

Cabin Baggage

Checked Baggage - Domestic

Those flying domestically within Thailand in Royal Silk Class are welcome to carry up to 40kg of checked baggage. Premium Economy Class and Economy Class passengers may travel with up to 30kg of checked baggage.

Royal Orchid Plus and Star Alliance Gold members are welcome to travel with an additional 20kg of checked baggage, while Royal Orchid Platinum members enjoy an additional allowance of 30kg. Royal Orchid Plus members may also travel with an additional 10kg checked baggage allowance.

Checked Baggage - International

Thai Airways' checked baggage allowance is calculated by piece or weight, depending on your destination. Baggage allowance is indicated upon booking.

Weight (flights to and from Asia, Australia, New Zealand, Europe, Africa and the Middle East)

Passengers travelling in Royal First Class may carry up to 50kg of checked baggage, and Royal Silk Class and Premium Economy Class passengers are permitted a total allowance of 40kg. Economy Class passengers may travel with up to 30kg.

Star Alliance Gold members and members of the Royal Orchid Plus program are welcome to travel with an additional 20kg of baggage, and Royal Orchid Platinum members travelling on flights operated by Thai Airways enjoy an additional allowance of 30kg. Royal Orchid Plus Silver members may add an additional 10kg to their checked baggage allowance.

Piece (flights to and from the USA and Canada)

Royal First and Royal Silk passengers making their way to or from the USA and Canada can travel with two checked bags with a maximum weight allowance of 32kg per piece. Economy Class passengers are permitted two checked bags with a maximum weight of 23kg per piece. Royal Orchid Plus Gold Card members and Royal Orchid Platinum members are welcome to carry one additional bag on top of the standard allowance for any class of travel.

Royal Orchid Plus

Thai Airways’ loyalty program is Royal Orchid Plus. It features four membership or status tiers: Basic, Silver, Gold and Platinum. The benefits of membership differ according to status level, however cover airline perks such as dedicated service centre assistance, additional baggage allowance, priority boarding and even free round-trip for members who have obtained the upper tiers. The program’s Qualifying Miles are calculated based on the distance flown and the class of travel chosen. Miles are available upon booking flights with both Thai Airways and other Star Alliance partner airlines. Miles may be redeemed for flights and travel class upgrades, as well as hotel stays, airport lounge access, and additional baggage allowances. Royal Orchid Plus is free to join.

Lounges

Royal First Lounge

Located at Concourse D on Level 3 of Bangkok’s Suvarnabhumi Airport, Thai Airways’ Royal First Lounge is fitted out with an a la carte dining room, sleeping areas, showers, WiFi and a dedicated check-in facility, and the option of indulgent spa treatments. There are bar and buffet areas, as well as tucked-away semi-private lounge spaces. The Royal First Lounge is open from 5am to 1am, and is available to First Class passengers travelling with Thai Airways or a Star Alliance airline, as well as Royal Orchid Plus Platinum members.

Royal Silk Lounges

Bangkok’s Suvarnabhumi Airport is home to two Royal Silk Lounges, which can be found at Concourse D on Level 3 and at Concourse C East on Level 3, respectively. Both lounges have private rooms, generously-stocked buffet bars, snacks and refreshments, WiFi connectivity, and computers. The lounge at Concourse D also has a dedicated kids’ corner and a lobby bar, and the lounge at Concourse C offers shower facilities. Both lounges are open from 5am to 2am. Entry is available for Royal Orchid Plus Platinum members and First Class passengers travelling with either Thai Airways or a Star Alliance partner airline.

Royal Orchid Lounge

Thai Airways’ Royal Orchid Lounge can be found at Concourse E West on Level 3 of Bangkok’s Suvarnabhumi Airport. The lounge is open from 5am to 2am and provides access to showers, sleeping areas, and food, snacks and refreshments. There is a designated area for First Class passengers. Entry to the lounge is permitted for First Class and Business Class passengers travelling with Thai Airways, as well as Royal Orchid Plus Gold and Star Alliance Gold members.

In-Flight Experience

In-flight Entertainment

Thai Airways’ in-flight entertainment system gives passengers more than 1,000 hours of films, games, music, and more. The range of viewing choice includes new-release Hollywood blockbusters, diverse TV genres, and picks from local cinema options. In-flight entertainment is typically delivered through seatback or personal touch screens.

Dining

Economy Class and Premium Economy Class

Economy Class and Premium Economy Class passengers are served either a light snack or meal on all flights. The multi-course meals are inspired by authentic Thai cuisine and seasonal produce, and the offerings include a main dish, plus a salad, bread, fresh fruit or dessert. All meals can be served alongside choice of drinks, including wine, spirits, juice and a selection of hot and cold beverages.

Royal Silk Class

Passengers travelling in Royal Silk Class are greeted with hot towels and a choice of Champagne or juice prior to take-off. Those on most regional and international flights receive a full meal, inclusive of an appetiser, a light first course, hot main meal, cheeses and fruit, dessert and coffee or tea. Drinks are included in meal service and are also available at any time during the flight.

Royal First Class

Royal First Class passengers are offered the choice of vintage Champagne, cocktails, wine, soft drink and juice after take-off, and are welcome to enjoy a serve of fine caviar with condiments once in the air. Meal service includes an amuse-bouche, soup, salad and a main meal, as well as cheese, fruit and dessert. A number of premium beverages, including wines, spirits and aged cognac, are available throughout.

Special Meals

Special meals catering to religious, health or dietary requirements can be ordered in advance by contacting Thai Airways or by making a request through the ‘My Booking’ portal. Requests must be made at least 48 hours prior to departure.

Cabin Class

Economy Class

Economy Class passengers who travel on long distance regional and international flights are provided with a pillow and blanket, with eye masks and ear plugs available upon request. Toys, games and books are also offered to children travelling on international and domestic services. WiFi connectivity is available for a fee on A380, A350, B787 flights, as well as on select A330 services.

Royal Silk Class

Thai Airways’ Royal Silk Class seats transform into comfortable 180-degree fully flat beds on most A380, B777 and B787 services. The seats allow passengers to customise their head, back and leg position, and adjust lumbar support. Passengers have 15- to 16-inch flat screens, as well as PC powerpoints and USB ports. Blankets, pillows and slippers are available upon request, and Royal Silk Class bathrooms are stocked with fragrances and some toiletries. Those flying in Royal Silk Class are also provided with a travel kit. WiFi is available for a fee on A380, A350, B787 flights, and selected A330 services.

Royal First Class

The seats in Royal First Class are totally adjustable, according to a passenger’s preferences. Change the seat from fully upright to flat-lie made up with linen, blankets and pillows available. Most of the airline’s A380 and B747 services feature 8ft semi-private suites with a seat width of 27 inches in A380 aircraft and 23 inches for B747 aircraft. Some B747 services are fitted with fully flat beds, which offer minimum width of 21 inches and almost 7ft of total space. All Royal First Class passengers are given a travel kit filled with designer toiletries and accessories, and there may also be on-board lounge areas and changing rooms on some aircraft. Comfort wear and slippers are provided for international flights lasting for 6 hours or more. There are between 9 and 12 semi-private suites available on the airline’s A380 and B747 services, while selected B747 services provide an open cabin seating configuration for up to 10 passengers.

Frequently Asked Questions

Is Thai Airways a budget airline?

Thai Airways is a full-service airline, offering checked baggage, meals and more with its airfares.

Does Thai Airways provide food?

Thai Airways does provide food on its flights, but the meal inclusions and menu variety varies according to flight route and class of travel.

Does Thai Airways include baggage?

Thai Airways provides all passengers with an allowance for both carry-on baggage and checked baggage. Total allowance is determined by travel class.