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Regional Express Airlines (REX)
Access Regional Australia with REX
Regional Express Airlines (REX) is Australia’s largest independent regional airline and serves Victoria, New South Wales, South Australia, Queensland, Tasmania and Western Australia.
Rex Airlines services passengers seeking to travel to regional destinations such as Ballina (Byron Bay), Burnie, Mt Isa, Port Lincoln, Cooma, Esperance and Armidale. Rex Airlines also connects passengers departing from regional centres with flights to capital cities, including Sydney, Melbourne, Adelaide, Queensland and Perth. Rex Airlines consistently ranks highly within domestic airline customer satisfaction surveys.
The REX Mission
Rex has its roots firmly in the bush and in country Australia. Its tagline ‘Our Heart is in the Country’ boldly affirms this. Rex believes that the bush needs and deserves an air service of quality that provides good connectivity with capital cities at affordable prices, and Rex seeks to fulfil these expectations.
Since its formation, Rex has steered a course balancing the needs of regional communities for extensive and affordable air services and to be economically viable and sustainable.
Partnering with local communities
Rex has decades of experience in service to the bush and understands the needs of regional Australia. It often co-invests with local communities to develop ways to start or nurture marginal routes that would otherwise not have any air service.|
Affordability for all
Rex understands that regional Australia needs access to affordable air travel. Therefore, Rex has developed vigorous in-house programs that seek out and eliminate wastages and inefficiencies in order to lower its cost base. These benefits allow the Company to shelter its fares from the full impact of external spikes in costs escalation.
For example, in a year of escalating fuel increases with three upward revisions in fuel levies, Rex’s net average fare in FY 04/05 was 21% cheaper than when it started operations in 2002.
On time punctuality
Rex Airlines consistently has one of the highest percentages of on-time arrivals and departures among Australia’s domestic carriers. Rex is also often one of the most punctual carriers for departures and has one of the lowest cancellation rates. Due to this exceptional service, Rex ranks highly within domestic airline customer satisfaction surveys.
Serving from the heart
Rex maintains bases in regional communities where many of its staff grew up and live. In other words, they serve the communities they know and can recognise and welcome many passengers as friends. As a result, Rex believes that although it is formally headquartered in Sydney, it is often viewed as being a part of many of the regional communities it serves.
REX Community Fares
The Community Fare is a unique and innovative fare scheme pioneered by Rex.
Under this scheme, Rex Community Fares (Rex Promo) are available for early-bird sales up to 30 days prior to departure (advance purchase is 60 days for all Queensland regulated routes) subject to Community Fare availability. Please note: Community Fares are strictly subject to availability during the advance purchase period, and may sell out. As these Fares are highly popular, we recommend booking as early as possible to secure a Community Fare.
For last minute purchases within 24 hours before departure, all remaining unsold seats are then released at the Community Fare (Rex Promo) fare level. This is subject to remaining seat availability.
Rex Community Fares are non-changeable and non-refundable. Fares include a free checked baggage allowance of 15kgs, per person.
Rex Airlines' check-in closes 30 minutes prior to departure at Sydney, Melbourne, Adelaide, Queensland and Perth Airports. For regional airports in NSW, VIC, SA, WA and TAS, airport check-in closes 20 minutes ahead of the flight's scheduled departure time. Rex Airlines recommends passengers present their bags at airport check-in 60 minutes before departure, when leaving from major city and regional airports.
If you are departing from Burketown Airport, Rex Airlines' check-in counter closes 60 minutes prior to departure. Rex Airlines recommends presenting bags at the Burketown Airport at least 90 minutes ahead of departure.
Rex Airlines' online check-in opens 48 hours before departure and closes 60 minutes prior to the scheduled flight time. Passengers travelling on connecting flights with Virgin Australia or with checked baggage cannot use online check-in services.
Rex Airlines passengers are permitted two items of carry on baggage, one briefcase and one small bag, or two small bags, with a maximum weight of 7kg. The two items must not exceed 23cm depth, 34cm height and 48cm length. One item of baggage can be substituted for a suit pack or garment bag (unfolded), as long as it does not exceed 11cm thickness, 60cm width and 114cm length. Cabin baggage is only permitted for passengers who are occupying a paid seat.
Rex Flex (Y) Class passengers and International Connecting passengers are permitted 23kg of included checked baggage. All other classes of travel are entitled to a maximum of 15kg checked baggage. Infants not occupying a seat have a 10kg allowance, and this includes items such as a stroller, carry basket, car seat and fold-up cot.
Connecting passengers are entitled to 23kg baggage allowance provided that at least the first leg of their flight is booked in Rex Flex (Y) class. Where passengers are travelling on a return flight, a 23kg baggage allowance is permitted in the legs booked in Rex Flex (Y).
Rex Business Flyer
Rex Airlines offers frequent business travellers the opportunity to sign up for their Business Flyer program; membership is designed to help businesses save on their travel costs. The program offers two Reward Flights (exclusive of taxes and charges) for every 18 eligible routes flown. Each business receives its own Rex Business Flyer number, so there is no need for individual passengers to keep track of their own numbers. Businesses can earn points on all Rex Airlines flights, except those booked on Rex Net and Promo fares.
Rex Airlines passengers can make use of the Rex Lounges located at Sydney Airport's Domestic Terminal 2, Melbourne Airport's Terminal 4 and Adelaide Airport's Terminal 1. Some of the features of Rex Airlines' lounges include free WIFI, plasma TVs, and workstations equipped with computers and phones for free local calls. The lounges also have snacks, beverages including beer and wine after 3pm, and a wide range of newspapers and magazines. A private meeting room is also available in the lounges at Sydney and Melbourne Airports. To access the lounges, passengers require either an annual memberships or a casual pass (the latter is subject to availability). Rex Lounge members may invite one guest into the lounge, and a second guest may be invited in on a one-off visit basis (fee required).
Frequently Asked Questions
Does Rex Airlines have a frequent flyer program?
Rex Airlines offers a frequent flyer program to regular business travelers, called the Rex Business Flyer. The program was established to aid businesses in reducing their travel costs.
Where does Rex Airlines fly to?
Rex Airlines flies to more than 60 destinations around Australia, including major cities and regional centres. The airline services passengers wanting to travel to regional cities such as Ballina (Byron Bay), Broken Hill, Dubbo, Mount Isa, Wagga Wagga and Newcastle.
Is Rex Airlines a budget airline?
Rex Airlines is not a budget airline. It is Australia's largest independent regional airline, and was named the Regional Airline of the Year 2010 at the Air Transport World (ATW) Industry Achievement Awards.
Does a ticket with Rex Airlines include baggage?
Rex Airlines provides passengers on all fares (except Rex Flex) with a 15-kilogram baggage allowance. Passengers travelling on a Rex Flex Fare are permitted 23-kilogram baggage allowance. Passengers with international connections are allowed a free baggage allowance of 23 kilograms, however much present their international itinerary in order to obtain this inclusion.
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