Japan Airlines

Overview

Japan Airlines was founded in 1951 and is the national airline of Japan. It has grown to become one of the Asia’s largest airlines, servicing more than 30 international destinations and dozens of domestic destinations within Japan. Japan Airlines is a member of the Oneworld Alliance and has been recognised for the quality of service provided to its customers.


Pre-Flight Information

Airport Check-In

Passengers travelling with e-tickets from select airports may use Japan Airlines self check-in kiosks. 

Self check-in kiosks are available at the following airports:

  • Narita International Airport
  • Haneda Airport (Tokyo International Airport)
  • Kansai International Airport
  • Baiyun International Airport
  • Shanghai Pudong International Airport
  • Daniel K. Inouye International Airport
  • Seattle-Tacoma International Airport
  • Los Angeles International Airport

Online Check-In

Online check-in is available to Japan Airlines’ international passengers, and is open from 24 hours up until 1 hour prior to a flight’s departure. Passengers using the service, known as QuiC, are required to present their Home Print Boarding Pass or Mobile Boarding Pass, e-ticket receipt and passport at the airport, and may head straight to the security checkpoint if they have no baggage to check-in.

Baggage Requirements

Domestic Cabin Baggage

All Japan Airlines passengers travelling within Japan are permitted to travel with one piece of carry-on baggage containing personal items, such as a camera bag or handbag, and an additional bag that does not exceed a total outside measurement of 115cm for aircraft with more than 100 seats (773/772(777)/787/789/767/734/738(73H) aircraft) and 100cm for aircraft with fewer than 100 seats (E70/E90/SF3/DH4/DH3/DH1/ATR aircraft). Bags have a combined weight maximum of 10kg.

 

Domestic Checked Baggage

Passengers travelling in Economy Class and Class J check up to 20kg of baggage at no additional cost. First Class passengers are provided with a checked baggage allowance of 45kg.

 

International Cabin Baggage

Japan Airlines passengers may travel with one piece of carry-on baggage containing personal belongings, such as a handbag or shopping bag, and one additional bag with a combined length, width and height of no more than 115cm. The total weight of both bags must not be more than 10kg.

 

International Checked Baggage

Economy Class and Premium Economy Class passengers are welcome to carry two pieces of checked baggage that weigh no more than 23kg each. First Class and Business Class passengers may travel with three pieces of checked baggage, weighing up to 32kg each. JMB Crystal members without JGC status travelling in Economy Class or Premium Economy Class are permitted to carry three pieces of checked baggage, weighing up to 23kg per piece. JMB Fly On and JGC members flying in Economy Class or Premium Economy Class enjoy an increased allowance of three pieces, weighing up to 32kg each. Those in First Class or Business Class are welcome to carry up to four pieces, weighing no more than 32kg each.

 

 

Flights

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Airfare Specials

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Lounges

Domestic Lounges


Japan Airlines offers three types of domestic lounges: Diamond Premier, Sakura Lounge, and Common.

The Diamond Premier Lounge is accessible to First Class domestic passengers, select loyalty program members, and top-tier Oneworld frequent flyer members. It provides various amenities such as dining, beverages, Wi-Fi, shower rooms, and more, with locations at multiple airports.

The Sakura Lounge is open to First Class passengers, loyalty program members, and Oneworld frequent flyer members. It offers stylish seating areas with dining options, snacks, Wi-Fi, and other facilities at numerous airports.

The Common Lounge is available for First Class passengers, certain connecting passengers, loyalty program members, and top-tier Oneworld frequent flyer members. It provides snacks, reading materials, work amenities, and a smoking area at select airports.

 

International Lounges


Japan Airlines also offers three types of international lounges: First Class Lounge, Sakura Lounge and their International Lounge Network Partners. 

The First Class Lounge is for international passengers located in Tokyo and Frankfurt. You must be a first class passenger or member. This international lounge offers an array of exclusive amenities such as a RED Suite with different zones, self-serve dining featuring chef-manned teppanyaki grills, medical massage chairs, and diverse dining options ranging from made-to-order sushi to house curry and pastries, along with various facilities like shower rooms, phone booths, smoking rooms, and baggage lockers.

The Sakura Lounge is located at various airports, and is accessible to passengers with First Class, Business Class, Premium Economy Class *1, and Economy Class (Flex Y Fare) tickets, as well as members of the various Japan Airlines clubs. Comfortable spaces with restrooms, meals, drinks, and additional amenities like smoking rooms and baggage lockers are provided.

Japan Airlines doesn't have international common lounges, however, they do have partnership agreements that allow their passengers access to some other international lounges, located in other airports across Japan, North America, Hawaii, Europe, East Asia, Southeast Asia, Middle East, Guam and Oceania. Entry into these Common Lounges is dependent upon airport location, membership status and travel class.

 

In-Flight Experience

In-flight Entertainment
 

Japan Airlines’ in-flight entertainment system is called MAGIC and it is a fixture on all international services. MAGIC offers passengers an extensive choice of films, TV shows, music, games, manga and even ebooks. The selection varies month-to-month, and WiFi connectivity is also available on the airline’s international flights. There are one-, three- and 24-hour plans available. First Class passengers receive complimentary WiFi access.

 

Dining
 

Domestic: Economy Class and Class J passengers travelling within Japan are served hot and cold beverages such as coffee, tea, mineral water, apple juice, Coca-Cola and consomme soup. First Class passengers are served breakfast, lunch or dinner (depending on flight departure time) and are offered a variety of complimentary beverages, ranging from Japanese sake and Champagne to a selection on non-alcoholic drinks.

International: Japan Airlines offers a diverse range of meals in different classes. Economy and Premium Economy Class passengers can enjoy menus by renowned chefs and access self-service snacks. Business Class passengers dine on a variety of dishes, with options outside of main meal times. First Class passengers are treated to meals designed by renowned chefs, with the option to dine outside of main meal times, and the menu includes seasonal items like crab and Wagyu beef. A curated wine list and a selection of beverages are available in all classes.

Special Meals: Japan Airlines provides special meals to those with health or religious dietary requirements. Some of the special meals available include children’s, vegetarian, Hindu, Jain, and those free of certain ingredients to tailor for allergies. Minimal allergen meals and kosher meals must be ordered by phone or mail at least 72 hours prior to scheduled departure. All other special meals can be ordered through the Japan Airlines’ website at least 25 hours prior to departure, or by phone or mail at least 24 hours ahead of the scheduled flight time.

Cabin Classes

Domestic Economy Class: Seats on Japan Airlines vary by aircraft, offering leather upholstery and slimmer designs with up to 5cms of extra legroom on some models. A350 and B787 aircraft feature 10-inch personal monitors, adjustable headrests, USB ports, and laptop power supply.

Domestic Class J: Seating also varies by aircraft, with reclining leather seats and approximately 97cm pitch on B777, B767, and B737 planes, while A350 and B787 offer 97cm pitch, leg rests, 11.6-inch monitors, USB ports, and AC power.

Domestic First Class: Seating varies by aircraft, with B777 and B767 featuring reclining leather seats, a 130cm pitch, privacy partitions, foot rests, and adjustable headrests. A350 and B787 seats are within a large shell with 15.6-inch monitors, USB ports, and AC power. First Class passengers also enjoy amenities like mobile batteries, Sony noise-cancelling headphones, and more.

International Economy Class: Seats feature hammock-style headrests and seat-back screens, with Sky Wider seats available on select routes. These seats offer a pitch between 84cm and 86cm, width up to 48cm, and touch-screen monitors up to 10.6 inches. Passengers have access to the MAGIC in-flight entertainment system and optional Wi-Fi, along with amenity kits on select routes.

International Premium Economy Class: Japan Airlines offers two types of seats: Sky Premium and Sky Shell Seat. Sky Premium seats are on B777 and B787 flights with a pitch of about 107cm, 48cm width, 12.1-inch screens, legrests, and USB ports. Sky Shell Seats offer a 97cm pitch, legrests, 9-inch screens, and PC power supply. Passengers receive slippers and amenity kits on select flights.

International Business Class: Various seat types are available, including fully flat beds on some aircraft. All seats have personal monitors, AC outlets, and ample storage, with amenities like amenity kits, noise-cancelling headphones, and more based on the route.

International First Class: First Class Suites feature woodgrain interiors, retractable privacy partitions, and 23-inch personal screens. Passengers enjoy Airweave mattress pads, pillows, noise-cancelling headphones, organic cotton leisurewear, and Etro amenity kits.

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Frequently Asked Questions

What is Japan Airlines doing for the planet?

Japan Airlines is taking steps to address environmental sustainability by investing in more fuel-efficient aircraft, exploring the use of sustainable aviation fuels, and implementing measures to reduce carbon emissions. They are also engaged in waste reduction and recycling initiatives to minimize their environmental footprint.

What do I do if my Japan Airlines flight is impacted?

If your Japan Airlines flight is impacted, check for updates via email or notifications. Please visit our support page for more information on what to do if your flight has been impacted.

Can you choose seats on Japan Airlines?

Seat selection is available to Japan Airlines passengers flying in First Class, Business Class, Premium Economy Class and Economy Class. The seats available vary based on the fare type, required mileage (for award tickets) and the location of purchase.

Summary of Webjet Fees payable per booking:

Webjet Servicing Fee Domestic $21.95, New Zealand $24.95, International $32.95
Booking Price Guarantee Fee Domestic $12.95, New Zealand $14.95, International $21.95
Payment Fees Variable depending on payment method.
Advertised prices* shown on this website are inclusive of applicable taxes and airline surcharges but exclude each applicable Webjet Fee shown above. Advertised Prices are subject to change without notice, perform a search to view live pricing. Each Webjet Fee is payable once per booking, is shown during the booking process once travel products have been selected and is shown again on the check-out page.