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Pre-Flight Information

Check-In Information

International Flights

For international flights departing from Jakarta, Garuda’s check-in counters are open between 3 hours and one hour prior to departure. Passengers departing from all other destinations may check-in between 3 hours and 45 minutes prior to flight departure.

Domestic Flights

Passengers leaving Jakarta on domestic flights may check-in between 2 hours and 45 minutes prior to departure. Garuda’s check-in counters at all other domestic airports are open between 2 hours and 30 minutes ahead of a flight’s scheduled departure.

Online Check-In

Garuda’s online check-in service is available for passengers travelling on both domestic and international flights. Passengers on domestic routes may check-in online from 48 hours to 2 hours prior to departure. Passengers on international routes may use online check-in between 48 hours before and up until 4 hours ahead of departure.

Kiosk Check-In

Garuda Indonesia’s convenient kiosk check-in services are available at 15 airports around the world, including Soekarno-Hatta Airport (CGK) in Jakarta (CGK), Schiphol Airport (AMS) in Amsterdam, and Ngurah Rai International Airport (DPS) in Denpasar, Bali. Kiosk check-in is available from 4 hours prior to 1 hour ahead of departure at most airports. The kiosk check-in at T3 CGK Domestic is open from 8 hours to 1 hour before departure. Kiosk check-in at T3 CGK is currently available for passengers on domestic flights only.

Baggage

Cabin Baggage

Garuda’s cabin baggage allowance permits passengers travelling on domestic and international services to carry baggage that does not exceed 7kg. Cabin baggage may have maximum dimensions of 56cm x 36cm x 23cm, with the sum of the three dimensions not exceeding 115cm. Economy Class CRJ and ATR cabin baggage may have maximum dimensions of 41cm x 34cm x 17cm, with the sum of the three dimensions not exceeding 92cm.

Checked Baggage

International Flights

Garuda’s baggage allowance for passengers travelling on international services varies between passenger type, cabin class, and flight origin and destination. Passengers travelling in First Class may check-in 50kg of baggage. Business Class passengers may check-in 40kg of luggage, and those in Economy Class have a 30kg allowance for check-in baggage.

Passengers departing from King Abdulaziz International Airport and Prince Mohammed Bin Abdulaziz International Airport in Saudi Arabia may check-in 50kg of baggage and 5 litres of zamzam (holy) water if they hold a First Class ticket. Travellers in Business Class are permitted 40kg of checked luggage and 5 litres of zamzam water. Economy Class passengers with tickets issued in Saudi Arabia may also check-in 40kg of baggage and 5 litres of zamzam water. All other Economy Class passengers are permitted to check-in 30kg of baggage and 5 litres of zamzam water.

Passengers travelling between Japan and all other destinations may check-in a total 64kg of baggage if in First Class and Business Class, while Economy class passengers receive a 46kg baggage allowance. Individual bag weight, no matter cabin class, must not exceed 32kg.

Business and Economy Class passengers flying between the US and all destinations may check-in two pieces, with the weight of each bag not exceeding 32kg. Dimensions of each bag must not total more than 158cm.

Garuda Indonesia passengers travelling to and from London Heathrow Airport may check-in a maximum of 40kg checked baggage in Economy Comfort/S Class, and 40kg in Economy Premium/W Class.

Economy Class passengers paying a Student Fare or Ship’s Crew Fare receive a 40kg checked baggage allowance.

Domestic Flights

The total checked baggage allowance for passengers travelling on domestic services varies between ticket type and cabin class. Adults receive a total checked baggage allowance of 40kg in First Class, 30kg in Business Class, and 20kg in Economy Class.

GarudaMiles

Garuda Indonesia’s loyalty program is GarudaMiles. The program has four membership tiers: GarudaMiles Blue, Silver, Gold and Platinum, as well as a GarudaMiles Junior program for children. Members can earn Award Miles when they fly with Garuda Indonesia and their partner airlines, and miles can be redeemed for Award Tickets or upgrade Awards from Economy to Business Class. These Awards may also be transferred to family, friends or colleagues.

GarudaMiles members also enjoy a variety of benefits and exclusive privileges, including special check-in counters, extra baggage allowance, priority baggage handling, access to Garuda Indonesia airport lounges, and more.

Lounges

Garuda Indonesia lounges feature facilities including business centres, Internet access, rest and relax areas (CGK), reflexology machines, showers, nursery rooms and more. Selections of hot and cold food, with a mix of Indonesian and Western offerings, is also available for passengers to graze on. Beverages are available.

Garuda Indonesia International Lounge is available at Soekarno-Hatta Jakarta Airport (CGK) , Ngurah Rai Denpasar Airport (DPS), Kualanamu Medan Airport (KNO) and Juanda Surabaya Airport (SUB). Lounges are accessible for First Class and Business Class passengers, GarudaMiles Platinum and SkyTeam Elite Plus members. The First Class Lounge is only available at Soekarno-Hatta Jakarta Airport (CGK).

In-Flight Experience

In-Flight Entertainment

Garuda’s in-flight entertainment covers a choice of films, TV shows, music and interactive games. From action blockbusters to lighthearted comedy episodes, pop, jazz and Indonesian music, the wide selection offers something to interest most passengers. In-flight entertainment is available on seatback touch screens, or passengers can make the most of in-flight connectivity available to ticket holders (free for First Class passengers). 15 minutes of free WiFi is provided on all Airbus aircraft equipped with in-flight connectivity.

Dining

Economy Class passengers flying on Boeing 777-300ER receive in-flight meal service and may choose from a menu covering Indonesian, Western or Asian cuisine. The service is inclusive of hot and cold drinks. Business Class passengers dine from specially designed menus for the main service, and in-between service snacks and beverages are also on offer. Those travelling in First Class are presented with a menu featuring pan-Asian, European and local cuisine. Expect plates such as chicken breakfast porridge with quail eggs, grilled shrimps with herbs, krengseng lamb ribs, and wagyu tenderloin. The drinks list is just as extensive. Garuda’s in-flight menus and drinks may vary between aircraft.

Garuda offers special meals for passengers with religious, health or dietary requirements. There are also options available for children and infants. Special meals are available at no additional cost, however must be ordered at least 24 hours ahead of the scheduled departure time.

Cabin Class

Economy Class

Garuda Indonesia’s award-winning Economy Class seats features generous legroom, a footrest and a USB and power outlet. All passengers in Economy Class receive in-flight meal service, refreshments and entertainment. The seat pitch in Garuda Indonesia Economy class ranges from 30 to 34 inches, depending on aircraft type. The seat width comes in at 17 inches.

Business Class

Garuda Indonesia’s Business Class promises ergonomic seats with direct aisle access. A Business Class airfare offers seats with a 43-inch pitch and 21.2-inch width. Business Class seats are either recliner or flat bed, depending on aircraft. Additional features of Business Class seats include personal storage, USB ports and power outlets, and a 15-inch touchscreen LCD screen for making the most of the in-flight entertainment system. Garuda Indonesia Business Class passengers also receive a cotton-covered hypoallergenic pillow, furtex-plush duvet, and L’occitane amenity kit.

First Class

Flying First Class with Garuda Indonesia sees passengers retreat to their own personal suite. The First Class cabin has a 1-2-1 configuration when aboard the new Garuda Indonesia Boeing 777-300ER. Each suite is equipped with a sliding door for privacy, plus a stowable dining table, a seat control unit with touch screen panel, adjustable dividers for middle suites, personal wardrobes and storage, and a reading light. The pitch of Garuda First Class seats is 82 inches, with a 22-inch width. The seats can be converted into a full flatbed, made up with an ottoman, mattress, duvet and pillows. First Class passengers explore in-flight entertainment options on a 23.5-inch LCD touch screen, complete with a remote control and noise-cancelling headphones. Additional inclusions of a Garuda Indonesia First Class airfare include a limousine service, access to First Class lounges, and a First Class assistant.

Frequently Asked Questions

Is Garuda a full-service airline?

Garuda Indonesia is a full-service airline, and is the national carrier of Indonesia.

What planes do Garuda use?

Garuda have a modern fleet of aircraft, which includes the Boeing 737 MAX 8, Boeing 777-300ER, Boeing 737-800NG, Airbus A330-200, Airbus A330-300, Bombardier CRJ1000 NextGen and the ATR 72-600.

Does Garuda serve alcohol?

Alcoholic beverages are included as part of Garuda Indonesia’s in-flight meal offering. The options vary between classes.