Emirates - Your gateway to the world

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Emirates - Your gateway to the world

First taking to the skies in 1985, Emirates now services more than 155 destinations in over 80 countries. Based in Dubai, Emirates’ network currently reaches six continents and is known for its seamless connections, superior in-flight service and modern fleet of aircraft. The airline currently owns the world’s largest fleets of Airbus A380s and Boeing B777s, ensuring passengers travel in both comfort and style.

Pre-Flight Information

Check-In Information

 

Airport Check-In

Emirates’ airport check-in counters open a minimum of 3 hours ahead of the scheduled flight departure time. It is recommended that passengers arrive at the check-in counters at least 90 minutes before a flight is due to depart, if checking in baggage. Those travelling without checked baggage can arrive 60 minutes ahead of departure.

Online Check-In

Travellers can check-in online for their Emirates flight from 48 hours prior to departure. Online check-in services close 90 minutes before a flight is due to depart. This service is available to those passengers holding an e-ticket. Online check-in is available for flights departing from 140 destinations, including Sydney, Melbourne, Brisbane, Adelaide and Perth. International destinations offering online check-in including New York, Los Angeles, London Heathrow, London Gatwick, Chicago, Paris, Doha, and Singapore. Passengers are not able to utilise online check-in if the first flight in their travel itinerary is with an airline other than Emirates.

Baggage

Cabin Baggage

Those in Emirates’ Economy Class are welcome to board with one piece of cabin baggage, weighing a maximum of 7kg and not exceeding the dimensions of 55cm x 38cm x 20cm. First Class and Business Class passengers may board with two pieces of cabin baggage (one briefcase and either one handbag or one garment bag). A weight limit of 7kg applies to all bags.

Those about to depart on an outbound Emirates flight from India must not bring aboard cabin baggage exceeding 115cm (the sum of the length, width and height measurements). All flights from Brazil include a cabin baggage allowance of 10kg.

 

Checked Baggage (Applicable for tickets issued before February 4, 2019)

Weight (all routes except to/from the Americas and departing Africa)

Economy Class passengers travelling on a Special fare are permitted to check 20kg of luggage, and Saver and Flex fare passengers may travel with 30kg of checked baggage. Economy Flex Plus travellers have a 35kg checked baggage allowance. Business Class ticket-holders can carry up to 40kg of checked baggage, and First Class passengers can travel with 50kg of checked baggage. There is no cap on the number of bags a passenger may check, however the combined weight of all bags must not exceed the designated allowance. Individual bags must not weigh more than 32kg.

 

Piece (flights to/from the Americas and those departing Africa)

Economy Class passengers may carry two pieces of checked baggage that do not weigh more than 23kg each, and Business Class and First Class passengers may travel with two pieces weighing up to 32kg each.

 

Piece (flights within the Americas and between the USA and Europe)

Economy Class passengers travelling on routes within the Americas or between the United States and Europe may travel with two pieces of checked baggage, both with a maximum weight of 23kg. Business Class and First Class ticket-holders are welcome to carry two pieces weighing up to 32kg each.

 

Checked Baggage (Applicable for tickets issued on or after February 4, 2019)

Weight (all routes except those to/from the Americas and those departing Africa)

Economy Class passengers travelling with a Special fare have a checked baggage allowance of 15kg (25kg for flights between the UAE and India), and Economy Saver fare travellers have a maximum of 25kg for checked baggage. Economy Flex fare holders have 30kg of checked baggage allowance, and Flexi Plus travellers may carry up to 35kg of checked baggage. Business Class passengers can travel with up to 40kg of checked baggage, and First Class travellers have an allowance of 50kg. The checked baggage allowance may be spread across as many bags as the passenger wishes, however the combined weight of the luggage cannot exceed the class allowance. Each bag must not weigh more than 32kg.

 

Piece (flights to/from the Americas and departing Africa)

Economy Class Special ticket holders flying to or from the Americas have one piece of checked baggage allowance, with a maximum weight of 23kg. Passengers with the same fare but departing from airports in Africa can check two pieces weighing up to 23kg each. Economy Saver, Flex and Flex Plus passengers may check two pieces of baggage that weigh up to 23kg each. Business Class and First Class passengers may carry two pieces weighing up to 32kg each.

 

Piece (flights within the Americas and between the USA and Europe)

Economy Special and Economy Saver passengers are permitted to travel with one piece of checked baggage that weighs no more than 23kg. Economy Flex and Economy Flex Plus ticket holders may carry two pieces weighing up to 23kg each. Business Class and First Class passengers may travel with two pieces of checked baggage that weigh no more than 32kg each.

 

Emirates Skywards

Emirates Skywards is the airline’s free-to-join loyalty program. Members can earn two types of Miles: Skywards Miles and Tier Miles. The former can be redeemed when booking flights, promotions and partner offers, and upon select rewards. The latter, Tier Miles, are earned when flying with Emirates or flydubai. These points cannot be redeemed or spent, but rather go towards progressing to the next membership tier of Emirates Skywards. Miles earned are calculated based on route, fare, travel class, and existing membership tiers. Accumulated Skywards Miles have a three-year validity and can be redeemed for flight upgrades, reward flights, hotel stays, discounts and more. The four membership tiers of Emirates Skywards are Blue, Silver, Gold and Platinum. Membership benefits vary between tier, however begin with instant upgrade at check-in (if available), discounted lounge access and free or discounted WiFi, to priority baggage delivery, bonus Skywards Miles, and Gold Partner nomination.

 

Lounges

First Class Lounge, Dubai The Emirates’ First Class Lounge in Dubai is located in the airport’s Concourse B. This exclusive space comes with restaurant dining, sommelier-manned Le Clos Wine Cellar, cigar bar, and a dedicated quiet zone. Other features include free WiFi, direct boarding, charging ports in the business centre, and bathrooms with showers, towels, hairdryers and high-end toiletries. The First Class lounge is available to those travelling in that class, as those holding Platinum Emirates Skywards membership. The latter are also permitted to bring guests (one adult and two children under 17 years) into the lounge.

 

Business Class Lounge, Dubai

The Emirates’ Business Class Lounge in Dubai in Concourse B is a fantastic space to unwind in the hours before or between your Emirates flights. Expert baristas are on-hand at the Costa Coffee bar to prepare espressos and lattes, and a Health Hub is stocked with fresh fruit, smoothies, vegetable wraps, and salads. There is a Moet & Chandon Champagne bar, free WiFi, business workstations, and access to the direct boarding facilities in the lounge in Concourse A. Travellers with access to the Business Class Lounge include those holding Business Class Saver, Flex and Flex Plus tickets, and those with Silver or Gold Emirates Skywards memberships.

 

Marhaba Lounge, Dubai

The Marhaba Lounge is located in Terminal 3 of Dubai International Airport. It is available to all Emirates passengers, no matter cabin class, for an additional entry-fee. The lounge features a buffet stocked with hot and cold bites from a range of international cuisines, and a bar offering a variety of beverages, as well as shower facilities and free WiFi. There are business facilities, too.

 

Worldwide Lounges

Emirates operates 35 airport lounges around the world, with locations spanning from Auckland and Bangkok, to Hong Kong, New York and Zurich. The opening times of the international lounges varies between airports. Passengers travelling with First Class, Business Class Saver, Flex and Flex Plus tickets, and those with Gold or Platinum Emirates Skywards memberships can access the worldwide lounges.

 

Partner Lounges

Emirates has an extensive network of partner lounges located in airports across the world, and these lounges can be accessed by passengers in First or Business Class, or Gold and Platinum Emirates Skywards members flying in Economy Class. Some of these partner lounges include the Qantas Club Lounge. Emirates partner lounges are available in destinations including Athens, Amman, Brussels, Beirut, Hanoi, Madrid and Oslo.

 

In-Flight Experience

In-flight Entertainment

ice is Emirates’ award-winning in-flight entertainment system. Passengers can peruse more than 4,500 channels, with movies, TV, music, radio and podcasts all available. Move between new release Hollywood films or documentaries, to episodes from HBO and BBC, to live comedy, lifestyle, true crime and reality series. There are even dedicated food and wine channels, where passengers can learn about how Emirates’ on-board cuisine is designed, created and prepared. Passengers receive two free hours of messaging on WhatsApp, iMessage, Facebook Messenger, Viber Chat and WeChat, or 20MB of data to use in a two-hour period. Additional data is available to purchase; pricing and packages varying by route.

 

Dining

Economy Class

All Economy Class passengers receive in-flight meal services aboard Emirates flights. Menus vary according to flight duration and time of service, but the multicourse meals always include a choice of meal, as well as a selection of sides and a regularly rotating dessert. Meal service is inclusive of beverages, with fruit juices, soft drinks, wine, beer and spirits. Snacks and lighter bites are also available during the flight. Examples of Emirates Economy Class cuisine include Spanish frittata, paneer makhani, omelette with sauteed mushrooms, and strawberry yoghurt mousse.

 

Business Class

Business Class cuisine aboard Emirates comes served on Royal Doulton china and with Robert Welch cutlery. The menus and meal services vary according to if the service is short-, medium-, or long-haul. Dishes served up cover hot or cold snacks, breakfast fare, main meals and indulgent desserts. A range of galley snacks and lighter bites, as well as extensive beverage selections, are available throughout the flights. Business Class passengers also receive a glass of Champagne upon boarding, and have access to the canapes and exclusive beverages in the A380 Onboard Lounges. Some of the cuisine Business Class passengers may find aboard includes sous-vide halibut, clam chowder, passionfruit tarts, paneer bhurji, and even macaroni and cheese.

 

First Class

The dishes served in Emirates First Class are inspired by the flight’s destination, and all meals are served on Royal Doulton china and with Robert Welch cutlery. First Class passengers may choose when they dine and are served in their private suites, however there are also hot and cold canapes available throughout the flight at the A380 Onboard Lounge. Past fare in Emirates First Class includes French toast with plum compote, a beef wellington, smoked salmon with green gazpacho, chocolate and cranberry cake, and an excellent line-up of cheese, side dishes, and light snacks. Passengers have access to a premium beverage selection, including vintage Champagnes and cocktails, and The Dalmore King Alexander III, a bespoke single-malt whisky only available in the First Class cabin.

 

Special Meals

All meals served on Emirates flights are halal certified. A variety of meals that cater to religious, medical and dietary requirements are also available, including kosher, gluten-free, vegan and diabetic meals. All special meals must be booked at least 24 hours ahead of the scheduled departure time. Some special meals are unavailable for Economy Class passengers on shorter flights. Nut-free meals are not available.

 

Cabin Class

Economy Class

Passengers in Emirates Economy Class can expect WiFi connectivity, in-seat power access, in-flight meal services with beverages, and extensive entertainment system when flying. An amenity kit is also provided, holding a toothbrush, toothpaste, eye-mask, socks, and ear plugs. The pitch of Emirates Economy Class seats is between 32 to 34 inches, and the seat width is between 17 and 18 inches. This all varies by aircraft.

 

Business Class

A380 Business Class

The seat in Emirates’ A380 Business Class cabin recline to flat beds that can be made up with a mattress and blanket. The seats are upholstered in leather and have large seatback screens, ample personal storage, personal reading light, and power points. Passengers can also spend time in the A380 Onboard Lounge. An Emirates Indulgence by Bvlgari amenity kit is provided.

 

Boeing 777 Business Class

Passengers travelling in Emirates’ Boeing 777 Business Class fly in one of the airline’s recently redesigned seats. These new additions to the Business Class cabin feature a private minibar, a wide seatback screen, in-seat power, and plenty of storage spaces. Passengers receive an Emirates Indulgence by Bvlgari amenity kit and complimentary WiFi access once aboard.

 

First Class

A380 First Class

The Emirates A380 First Class seats are actually private suites, equipped with sliding privacy doors. These seats convert to flat beds, and passengers also receive free WiFi, huge viewing screens, Bowers & Wilkins E1 headphones, Byredo skincare products, and an Emirates Private Collection Bvlgari amenity kit. There are also on-board shower areas. First Class passengers can choose when they dine, savouring multi-course menus and premium beverages.

 

Boeing 777 First Class

The First Class cabin on an Emirates Boeing 777 is made up of private suites, all designed with floor-to-ceiling windows to offer the ultimate in privacy. Zero gravity seats allow passengers to settle into a resting position most comfortable for them, and meals are available on-demand. Other features of these First Class spaces including Byredo skincare collections, a signature fragrance designed by Bvglari, wide screens for cinema-like viewing, and noise-buffering E1 headphones from Bowers & Wilkins.

 

Frequently Asked Questions

Can you drink alcohol on Emirates flights?

Emirates serves a variety of alcoholic beverages on its flights, including wine, champagne, spirits, and cocktails.

 

Do all Emirates flights go through Dubai?

Not all Emirates flights stop in Dubai. Some routes, such as New York to Milan, see passengers flying direct to their destination.

 

Is food free in Emirates’ Economy Class?

Meals are included in the cost of an Emirates Economy Class fare. These services are multicourse, and menus are available to view one month prior to the scheduled departure date.

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