Webjet is subject to and complies with the Federal Privacy Act 1988 (as amended from time to time) and the Australian Privacy Principles in the Act.
Information We Collect About You
We collect your personal information when you provide it to become a member of Webjet to facilitate an online purchase and complete your booking. You may also choose to provide us with additional information to enable us to improve and expand our service to you such as special requirements for flights. This additional information is only collected and/or used as necessary in order to provide you with specific additional travel arrangements, such as special meals.
We collect your email address when you request to be added to our mailing list or when you have purchased, to receive updated information about products and specials. You can unsubscribe at any time. In order to enter you into our mailing list, we do not require you to provide any information to us apart from an email address.
Using and Disclosing Your Personal Information
Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us or the organisations identified there, for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.
Your personal information is securely accessed by staff in our Customer Service Centres in India and the Philippines.
We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Webjet’s and consent to the disclosure of your personal information for that purpose.
Where you send us email, use our feedback form, or enter into interactive chat with us in the purchase of flights, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request.
Wherever it is lawful and practicable, Webjet will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you.
We may disclose your personal information where required or authorised by law to do so.
Cookies and Online tracking
When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. We may record visitor activity such as mouse clicks, mouse movement and other user experience-based metrics.
Webjet recommends you only accept cookies if you are 13 years or above.
Our website integrates technologies of - advertising partners (third-party companies) that allow the recognition of your device and the collection of information about your browsing activity in order to provide advertisements about goods and services likely to be of greater interest to you. In particular, these partners collect information about your activity on this website and other websites to profile your interests so tailored advertisements can be displayed to you on third-party websites and apps.
Our partners may use non-cookie technologies on which browser settings that block cookies might have no effect. Your browser may not permit you to block such technologies. For this reason, please keep in mind that you can block the collection and use of information related to you by advertising companies for the purpose of serving interest-based advertising.
Configuring who collects your information can be easily customised by visiting the following platforms of self-regulatory programs of which those companies are members:
We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our advertising partners. This allows them to link devices or browsers and provide you a seamless experience across the different environments used or likely used by you.
Storage And Security Of Personal Information
Webjet ensures your credit card information is transmitted over secure lines using Thawte. Webjet uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
Webjet takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. This includes the use of access control via unique user passwords.
Webjet will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorised access.
You can also help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
Trans-Border Data Flows And Third Party Websites
Where it is required to provide a good or service which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as Webjet.
Accessing, Changing And Deleting Your Personal Information
Your personal information that Webjet holds is accessible by Webjet and you with your password or to any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. Webjet relies on the information you provide us and may collect personal information about you from other sources if required to complete your transaction.
Webjet will retain your information in order to allow you to make future purchases from the Website, until you request that we delete it from our database. In order to request that your personal information be removed from our database, please send your request to us via email by clicking here. If this occurs, we will no longer be able to provide you with goods or services or customer support.
Webjet is committed to providing customers with a fair and responsible system for the handling of customer complaints.
If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please contact us through our feedback form so that we may resolve them.
Further Information On Privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s web site at http://www.privacy.gov.au/.
Last updated 11/07/2019.