Change or Cancel My Booking

Please check the latest government restrictions and border requirements before changing your travel plans. All change and cancellation requests, including the rebooking of flights using provided travel credit, should be submitted through the form below.


If you wish to redeem travel credit provided to you by an airline, we ask that you first familiarise yourself with the airline’s policy before submitting a request. For the latest information on impacted travel plans, and to learn more about redeeming travel credit or to contact us, please visit our Support page

Tip: There is no additional Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.

Please make a selection from the options below

Car Rental Booking

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively refer to your booking confirmation documentation for the appropriate contact phone number.

Things To Do (Tours & Activities) Booking

To cancel or change your 'Things To Do' booking you will need to complete the customer care form from our supplier (Viator). You will need your email address (and optional product name, product code and itinerary reference of your tour/activity).

Note: Travel Insurance

For changes or cancellations to travel insurance policies, you will need to contact your insurance provider directly. To find out more, please visit our Travel Insurance Alerts page. Alternatively, refer to your Insurance policy documentation for the appropriate contact phone number.

  • purchased on or before 31 January 2020 need to contact Allianz.
  • purchased on or after 1 February 2020 need to contact CoverMore.


By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.

The fastest way of getting in touch with us is via messaging on our support page: Webjet phone number: 1300 137 737

Webjet phone number: 1300 137 737