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Change or Cancel My Booking
Please check the latest government restrictions and border requirements before changing your travel plans. All change and cancellation requests, including the rebooking of flights using provided travel credit, should be submitted through the form below.
If you wish to redeem travel credit provided to you by an airline, we ask that you first familiarise yourself with the airline’s policy before submitting a request. For the latest information on impacted travel plans, and to learn more about redeeming travel credit or to contact us, please visit our Support page.
Tip: There is no additional Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.
Please make a selection from the options below
To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively refer to your booking confirmation documentation for the appropriate contact phone number.
To cancel or change your 'Things To Do' booking you will need to complete the customer care form from our supplier (Viator). You will need your email address (and optional product name, product code and itinerary reference of your tour/activity).
For changes or cancellations to travel insurance policies, you will need to contact your insurance provider directly. To find out more, please visit our Travel Insurance Alerts page. Alternatively, refer to your Insurance policy documentation for the appropriate contact phone number.
- purchased on or before 31 January 2020 need to contact Allianz.
- purchased on or after 1 February 2020 need to contact CoverMore.
By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.
The fastest way of getting in touch with us is via messaging on our support page: https://www.webjet.com.au/support. Webjet phone number: 1300 137 737
2. What type of change do you wish to make?
You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:
Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.
Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.
Are you travelling with a Low Cost or Full Service Airline?
Low Cost Airlines
If you hold credit with low cost carriers you must rebook your flight by contacting the airline.
Is your trip?
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly.
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
Please provide your currentnew travel date and details
What is your currentnew Travel Date *
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to
now.
Was the booking made today?
Bookings that were made today
To help minimise the risk of airline penalties you must immediately.
Name of person submitting this request: *
Passenger Name(s): *
Webjet Booking Number: *
Email address: *
Best contact number: *
Are all passengers on the itinerary changing?
Are all passengers on the itinerary cancelling?
Are all passengers wanting to use their airline credit?
Name of passengers
Are you cancelling all flights?
4. Your details
Passenger Name
Best contact number
Day
Night
Mobile number
Booking number
Is your trip?
Are all passengers on the itinerary ?
Name of passengers
Are you changing all flights?
Please list the current flight(s) you would like to change Please list the current flight(s) you would like to cancel
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to now.
Please list the new flight(s) you would like to take Please list the new flight(s) you would like to book
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to now.
5. What flights would you like to change?
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
5.Please list the new flights you would like to take
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
Would you like to change your in line with your flight arrangements?
5. Please list the changes to your
Hotel Stay
Car Rental
Please review before submitting
Contact Details
| Name of person submitting this request: | |
|---|---|
| Passenger name: | |
| Email: | |
| Best contact number: |
Booking Details
| Booking number: | |
|---|---|
| Passengers changing: | |
| Items changing: |
Flights
Change From:
Cancel:
Change to:
Rebook to:
Please enter any other details that may help us with your change request:
Please enter any other details that may help us:
What happens now:
- If the person submitting this request is not the credit card holder, Webjet will send a secure link via email for payment.
- If the cost to make this change is AUD100 (per person) or less, you authorise Webjet to proceed without further contact and automatically charge the original form of payment on your booking.
- If the cost to make this change is more than AUD100.00(per person) Webjet will email a quote, together with a secure link to make payment.
- Once payment has been made the change request will be finalised as soon as possible.
- Any costs associated with a flight change are imposed by the airline. There is no Webjet fee for this service.
- Please note by submitting this form you are giving us the right to cancel your booking. All cancellations are final and cannot be reversed.
- If any airline waiver or policy is applicable it will be applied to your booking accordingly.
6. Please review your changes, select your charge cap and add any comments
Contact Details
| Passenger name: | |
|---|---|
| Email: | |
| Best contact number: | |
| Mobile number: |
Booking Details
| Booking number: | |
|---|---|
| Passengers changing: | |
| Items changing: |
Airline* charge fee cap
What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.
International flights: (Typically $300-$500 per person)
* Webjet does not charge cancellation fees.
Please enter any other details that may help us with your change request:
Submitting...
Name Change - Are you travelling with a Low Cost or Full Service Airline?
Name Correction - Are you travelling with a Low Cost or Full Service Airline?
Low Cost Airlines
Full Service Airlines
International Travel:
Not permitted by the airline.
Domestic Travel:
To determine if your booking can be transferred to another person, please complete the form below so that we can check if the fare you have purchased allows this change.
Was the booking made today?
Bookings that were made today
To help minimise the risk of airline penalties you must immediately.
Name of person submitting this request: *
Webjet Booking Number: *
Email address: *
What airline are you travelling with? *
What is your date of departure? *
Is your trip? *
Select the type of name error that applies to your booking? *
Please advise of the original name as it was entered on your booking: *
*
Best contact number: *
Please enter any other details that may help us with your change request:
Government Issued ID: *
- Please attach a scanned copy of your passport (International Travel) or driver's license (Domestic Travel).
- For legal name changes, please also supply certificate.
*Please upload an image file(".png", ".jpeg") within 10MB
Additional comments: