Home
Contact Us/Help
Change My Booking

Change or Cancel My Booking

Our Customer Contact Centre hours are currently 7am - 11pm AEST

We are experiencing an unprecedented volume of customer support requests resulting in extensive wait times. The government-enforced restrictions on our overseas service centres mean we are only contactable by phone from 7am-11pm (AEST) 7 days a week. Messaging is now available 24/7. Rest assured, every available team member in Melbourne has been brought in and is working as fast as possible to assist our customers.

All change and cancellation requests are best submitted through the form below. Please know that completing a request via this form is the quickest way to reach our Customer Support team and resolve your query. Those who are scheduled to travel within the next 24 hours are being prioritised first, all other requests will then be prioritised according to departure date. Please refer to our Support page for airline links to find out more about their respective policies.

We sincerely appreciate your patience and understanding during this time.

Tip: There is no Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.

Please make a selection from the options below

Flight Booking

Date and Time Change
Cancel Flight(s) - Based on your airline's policy you could receive an airline credit, refund or further advice
Book Flight(s) using airline credit

Name Changes
Change Passenger
Name Correction

Hotel Booking

To cancel or change your hotel booking you will need your Webjet booking reference number and email address. The Webjet booking reference number can be found on your hotel booking voucher. Click on the button below to proceed.

Manage Hotel Booking

Holiday Packages

To cancel your package booking, you will need to submit independent cancellation requests for your flight and hotel components using the Flight and Hotel selections above. Cancellation of individual package components are subject to the airline and hotel's individual cancellation policies.

Package

Holiday Package (Flight + Hotel)

Qantas
Jetstar
Virgin Australia
Tigerair
Other

Car Rental

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).

Manage Car Booking

Note: Travel Insurance

Changes or cancellations to travel insurance policies:

purchased on or before 31 January 2020 need to contact Allianz. Please phone 1800 426 439 between 8am - 7pm Monday to Friday and 8am - 4pm Saturday (AEST).
purchased on or after 1 February 2020 need to contact CoverMore. Please phone 1300 468 601 or +612 8907 5050 (from overseas) between 8am - 7pm Monday to Friday, 9am - 4pm on Saturday and 10am - 3pm on Sunday (AEST)

Note: Cruises

Any changes or cancellations need to be made with Webjet Cruises. Please send your request to [email protected].

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.

Please contact the car company directly to handle your change of booking:

Avis:		136 333
Hertz:		1800 550 067
Europcar:		131 390
Budget:		1300 362 848
Thrifty:		1300 367 227

Please quote the following:
    1. Family Name used when booking,
    2. Pick-up Location, and
    3. Pick-up Date.

2. What type of change do you wish to make?

You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:

Change Date or Time

Cancel Trip

Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.

Use my existing credit

Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.

Are you travelling with a Low Cost or Full Service Airline?

Low Cost Airlines

You will need to contact the airline directly as unfortunately, we are not provided access to their system. Please provide your Airline booking reference mentioned on your Webjet confirmation email

If you hold credit with low cost carriers you must rebook your flight by contacting the airline

Call Jetstar on 131 538 or +61 3 8341 4901 from overseas.

Call Tigerair on 1300 174 266 or +61 7 3295 2104 from overseas.

Call Scoot on 02 9009 0860 or +61 2 9009 0860 from overseas.

Contact AirAsia via chat bot.

Visit https://www.cebupacificair.com/ or Call Cebu Pacific on:

+61-2-9119-2956 from Australia
+612-9119-2956 or +632-7020-888 from Overseas

Full Service Airlines

Is your trip?

Domestic / New Zealand - Within Australia / to or within New Zealand

International

The airline may charge a minimum change fee (approximately $100), PLUS any increase in fare and taxes. Airline cancellation fees may be applicable. Some fares are non-refundable.

The airline may charge a minimum change fee (approximately $200), PLUS any increase in fare and taxes. Airline cancellation fees may be applicable. Some fares are non-refundable.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days	Select this option to change your which is in more than three days time.
Tomorrow or the next three days	Select this option if the change to your is within three days.
Today	Select this option if the change to your is today.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

For flights departing today call the airline directly.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

For flights departing today call the airline directly

Qantas:		131 313
Virgin Australia:		136 789 (+61 7 3295 2296 from overseas)
Jetstar:		131 538 (+61 3 8341 4901 from overseas)
Tigerair:		Please visit Tigerair's website
Rex		131 713 (+61 2 6393 5550 from overseas)
Scoot		135 320 (+61 7 3169 3980 from overseas)
Air New Zealand:		132 476
V Australia:		138 287
Emirates:		1300 303 777
Thai Airways:		1300 651 960
Singapore Airlines:		131 011
Malaysian Airlines:		132 627
Garuda Indonesia:		1300 365 330
Cathay Pacific:		131 747
Air Pacific:		1800 230 150
Virgin Atlantic:		1300 727 340
Etihad Airways:		1800 998 995
Other		For all other airlines, call directory assistance on 1223.

For Hotel Bookings, please contact the hotel(s) directly. For numbers, please use directory assistance on 1223.

For Car Rentals, please contact the car rental company directly:

Avis:		136 333
Hertz:		1800 550 067
Europcar:		131 390
Budget:		1300 362 848

Please quote the following:
    1. Family Name used when booking,
    2. Pick-up Location, and
    3. Pick-up Date.

Please provide your currentnew travel date and details

Before proceeding, please read the following important information.

As per the Airline Fare Rules:

Your new fare must be of an equal or higher value than your current fare.
The new flight must be with the same airline.
Changes are not permitted on some fares. We will advise you by email if this applies to your fare(s)

The Airline Fare rules will determine the penalties applicable on your ticket.
The Ticket may be non-refundable or may attract a cancellation penalty.
Some tickets can only be held as credit for future travel.
Any refund coming from the Airline may take approximately 12 weeks.

Your new fare must be of an equal or higher value than your current fare.
The new flight must be with the same airline.
Restrictions may apply to flight routes.(in these instances, only city pairs mentioned on your original ticket can be booked).
Credit must be used in full at time of rebooking.

What is your currentnew Travel Date *

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to

now.

Was the booking made today?

Yes

Bookings that were made today

To help minimise the risk of airline penalties you must immediately.

Name of person submitting this request: *

Passenger Name(s): *

Webjet Booking Number: *

Email address: *

Best contact number: *

Are all passengers on the itinerary changing?

Are all passengers on the itinerary cancelling?

Are all passengers wanting to use their airline credit?

Yes

Name of passengers

Are you cancelling all flights?

Yes - All flights will be cancelled

No - Only cancelling selected flights

4. Your details

Passenger Name

Best contact number

Day

Night

Mobile number

Booking number

Is your trip?

Domestic / New Zealand - Within Australia / to or within New Zealand

International

Are all passengers on the itinerary ?

Yes

Name of passengers

Are you changing all flights?

Yes - All flights will be changed

No - Only changing selected flights

Please list the current flight(s) you would like to change Please list the current flight(s) you would like to cancel

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to now.

Please list the new flight(s) you would like to take Please list the new flight(s) you would like to book

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to now.

5. What flights would you like to change?

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

5.Please list the new flights you would like to take

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

Would you like to change your in line with your flight arrangements?

Yes - please change my other bookings to fit in with my flights

No - I'd like to make different changes

5. Please list the changes to your

Hotel Stay

Car Rental

Please review before submitting

Contact Details

Name of person submitting this request:
Passenger name:
Email:
Best contact number:

Booking Details

Booking number:
Passengers changing:
Items changing:

Flights

Change From:

Cancel:

Change to:

Rebook to:

Please enter any other details that may help us with your change request:

Please enter any other details that may help us:

What happens now:

If the person submitting this request is not the credit card holder, Webjet will send a secure link via email for payment.

If the cost to make this change is AUD100 (per person) or less, you authorise Webjet to proceed without further contact and automatically charge the original form of payment on your booking.

If the cost to make this change is more than AUD100.00(per person) Webjet will email a quote, together with a secure link to make payment.

Once payment has been made the change request will be finalised as soon as possible.

Any costs associated with a flight change are imposed by the airline. There is no Webjet fee for this service.

Please note by submitting this form you are giving us the right to cancel your booking. All cancellations are final and cannot be reversed.

If any airline waiver or policy is applicable it will be applied to your booking accordingly.

Please read and understand the above important information I have read and understood the above.

6. Please review your changes, select your charge cap and add any comments

Contact Details

Passenger name:
Email:
Best contact number:
Mobile number:

Booking Details

Booking number:
Passengers changing:
Items changing:

Airline* charge fee cap

What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.

International flights: (Typically $300-$500 per person)

AUD $100

AUD $150

AUD $200

* Webjet does not charge cancellation fees.

Please enter any other details that may help us with your change request:

Submitting...

Name Change - Are you travelling with a Low Cost or Full Service Airline?

Name Correction - Are you travelling with a Low Cost or Full Service Airline?

Low Cost Airlines

To change passenger names on low cost airlines:

To correct passenger names on low cost airlines:

Jetstar
Tigerair
Scoot
AirAsia

Call Jetstar on 131 538 or +61 3 8341 4901 from overseas.

Call Tigerair on 1300 174 266 or +61 7 3295 2104 from overseas.

Call Scoot on 02 9009 0860 or +61 2 9009 0860 from overseas.

Contact AirAsia via chat bot.

Full Service Airlines

International Travel:

Not permitted by the airline.

Domestic Travel:

To determine if your booking can be transferred to another person, please complete the form below so that we can check if the fare you have purchased allows this change.

Please complete the form in the next step, for us to determine whether the fare in your booking allows for passenger name corrections.

Before proceeding, please read the following important information:

The name change will incur airline fees.
We will advise you of the airline fees via the email address provided, together with a payment link. Payment via the link will guarantee the price quoted and enables Webjet to complete your change request.
If you have purchased a fare that does not allow a change of name we will confirm this via email and what options are available to you.

The name on your booking must match the name on your Government issued photo ID.
Permitted name corrections will incur airline penalties.
We will advise you of the airline fees via the email address provided together with a payment link. Payment via the link will guarantee the price quoted and enable Webjet to complete your change request.
Please be aware that some airlines may ask you to purchase a new ticket in the correct name (in this instance, you will be advised once we have completed our assessment).
Permitted name corrections may require processing by both Webjet and the airline, we will process your request as quickly as we can. If there are multiple airlines involved, there may be separate name change rules for each carrier.
If the airline declines your name correction request we will contact you via email and provide the options available to you.

Was the booking made today?

Yes

Bookings that were made today

To help minimise the risk of airline penalties you must immediately.

Name of person submitting this request: *

Webjet Booking Number: *

Email address: *

What airline are you travelling with? *

What is your date of departure? *

Is your trip? *

Domestic

International

Select the type of name error that applies to your booking? *

Spelling mistake (incorrect letter/s or missing letter etc)

Incorrect title

Legally changed name (such as maiden to married name)

My name is in the wrong order

Part of my name is missing

Please advise of the original name as it was entered on your booking: *

Title

First & middle name

Family name/Surname

Title

First & middle name

Family name/Surname

Best contact number: *

Please enter any other details that may help us with your change request:

Government Issued ID: *

Please attach a scanned copy of your passport (International Travel) or driver's license (Domestic Travel).
For legal name changes, please also supply certificate.

*Please upload an image file(".png", ".jpeg") within 10MB

Additional comments:

I have read Webjet's Privacy and Security Policy

NAB Rewards error

Change or Cancel My Booking

Please contact the car company directly to handle your change of booking:

3. When does your trip begin?

For flights departing today or in the next 48 hours:

For flights departing today or in the next 48 hours:

For flights departing today or in the next 48 hours:

Hotel Stay

Car Rental

Contact Details

Booking Details

Flights

Please enter any other details that may help us with your change request:

Please enter any other details that may help us:

What happens now:

Contact Details

Booking Details

Airline* charge fee cap

Please enter any other details that may help us with your change request:

Submitting...