Webjet - Change Your Booking

1. What part of your booking do you wish to change or cancel?

Please choose between flight only, hotel only or holiday package below.

Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:

Note: Car Rental - To cancel or change your car booking, please refer to the table below.

	Booked before 14 September 2016	Booked between 14 September 2016 and 15 December 2016	Booked after 15 December 2016
Booked with Flight and/or Hotel	(02) 9037 0120 (from Australia) +61 2 9037 0120 (from overseas)	(02) 9037 0120 (from Australia) +61 2 9037 0120 (from overseas)	1300 030 689 (from Australia) +64 9 950 2211 (from overseas)
Booked using Webjet App
Car Only Booking		1300 030 689 (from Australia) +64 9 950 2211 (from overseas)

Note: Travel Insurance

Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

Note: Cruises

Any changes or cancellation need to be made with Webjet Cruises. Please phone 1300 232 732 6:30am - 6pm AEST Monday to Friday, and 9am - 3pm AEST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.

Please contact the car company directly to handle your change of booking:

Avis:		136 333
Hertz:		1800 550 067
Europcar:		131 390
Budget:		1300 362 848
Thrifty:		1300 367 227

Please quote the following:
    1. Family Name used when booking,
    2. Pick-up Location, and
    3. Pick-up Date.

2. What type of change do you wish to make?

You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:

Change Date or Time

Cancel Trip

Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.

Use my existing credit

Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days	Select this option to change your which is in more than three days time.
Tomorrow or the next three days	Select this option if the change to your is within three days.
Today	Select this option if the change to your is today.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

For flights departing today call the airline directly.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

For flights departing today call the airline directly

Qantas:		131 313
Virgin Australia:		136 789 (+61 7 3295 2296 from overseas)
Jetstar:		131 538 (+61 3 8341 4901 from overseas)
Tigerair:		Please visit Tigerair's website
Rex		131 713 (+61 2 6393 5550 from overseas)
Scoot		135 320 (+61 7 3169 3980 from overseas)
Air New Zealand:		132 476
V Australia:		138 287
Emirates:		1300 303 777
Thai Airways:		1300 651 960
Singapore Airlines:		131 011
Malaysian Airlines:		132 627
Garuda Indonesia:		1300 365 330
Cathay Pacific:		131 747
Air Pacific:		1800 230 150
Virgin Atlantic:		1300 727 340
Etihad Airways:		1800 998 995
Other		For all other airlines, call directory assistance on 1223.

For Hotel Bookings, please contact the hotel(s) directly. For numbers, please use directory assistance on 1223.

For Car Rentals, please contact the car rental company directly:

Avis:		136 333
Hertz:		1800 550 067
Europcar:		131 390
Budget:		1300 362 848

Please quote the following:
    1. Family Name used when booking,
    2. Pick-up Location, and
    3. Pick-up Date.

4. Your details

Passenger Name

Email

Best contact number

Day

Night

Mobile number

Booking number

Is your trip?

Domestic / New Zealand - Within Australia / to or within New Zealand

International

Are all passengers on the itinerary ?

Yes

No

Are you changing all flights?

Yes - All flights will be changed

No - Only changing selected flights

5. What flights would you like to change?

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

5.Please list the new flights you would like to take

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

Would you like to change your in line with your flight arrangements?

Yes - please change my other bookings to fit in with my flights

No - I'd like to make different changes

5. Please list the changes to your

Hotel Stay

Car Rental

6. Please review your changes, select your charge cap and add any comments

Contact Details

Passenger name:
Email:
Best contact number:
Mobile number:

Booking Details

Booking number:
Passengers changing:
Items changing:

Airline* charge fee cap

What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.

International flights: (Typically $300-$500 per person)

AUD $100

AUD $150

AUD $200

* Webjet does not charge cancellation fees.

Change or Cancel My Booking

Please contact the car company directly to handle your change of booking:

3. When does your trip begin?

Hotel Stay

Car Rental

Contact Details

Booking Details

Airline* charge fee cap

Please enter any other details that may help us with your change request:

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