Change or Cancel My Booking

Tip: There is no Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable. Processing your request via our 24/7 phone service will incur a Webjet fee of $50 per person.

Please make a selection from the options below

Car Rental

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).

Note: Travel Insurance

Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

Note: Cruises

Any changes or cancellations need to be made with Webjet Cruises. Please send your request to [email protected].

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.