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Change My Booking

Change or Cancel My Booking

If you wish to redeem travel credit provided to you by an airline, we ask that you first familiarise yourself with the airline’s policy before submitting a request. For the latest information on impacted travel plans, and to learn more about redeeming travel credit or to contact us, please visit our Support page.

Tip: There is no additional Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable.

Please make a selection from the options below

Flight Booking

Please carefully select the option that best suits your circumstance. Changes may be irreversible.

Date and Time Change

Select this option if you have a live booking and wish to change the date or time.
Cancel Flight(s)

Based on your airline's policy you could receive an airline credit, refund or further advice.
Book Flight(s) using airline credit

Select this option for previously cancelled flights where we have provided you with an airline credit email. Not valid for live flights that have not been cancelled.

Name Changes
Change Passenger

Select this option if you want to transfer a ticket to another passenger.
Name Correction

Select this option if you want to update the name of an existing passenger.

Hotel Booking

To cancel or change your hotel booking you will need your Webjet booking reference number and email address. The Webjet booking reference number can be found on your hotel booking voucher. Click on the button below to proceed.

Manage Hotel Booking

Holiday Package Booking

To cancel your package booking, you will need to submit independent cancellation requests for your flight and hotel components using the Flight and Hotel selections above. Cancellation of individual package components are subject to the airline and hotel's individual cancellation policies.

Package

Holiday Package Booking

Qantas
Jetstar
Virgin Australia
Tigerair
Other

Car Rental Booking

To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively refer to your booking confirmation documentation for the appropriate contact phone number.

Manage Car Booking

Things To Do (Tours & Activities) Booking

To cancel or change your "Things To Do" booking you will need to contact the customer care team of our suppliers.

For bookings made prior to 15 June 2023
Please contact Viator directly. You will need your email address (and optional product name, product code and itinerary reference of your tour/activity).
Please refer to your documentation for contact details.

For bookings made on or after 15 June 2023
You will need your Klook order number, pin code and family name as indicated on your confirmation email. Click the radio button below to manage your booking.

Manage Things To Do Booking

Note: Travel Insurance

For changes or cancellations to travel insurance policies, you will need to contact your insurance provider directly. To find out more, please visit our Travel Insurance Alerts page. Alternatively, refer to your Insurance policy documentation for the appropriate contact phone number.

purchased on or before 31 January 2020 need to contact Allianz.
purchased on or after 1 February 2020 need to contact CoverMore.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.

The fastest way of getting in touch with us is via messaging on our support page: https://www.webjet.com.au/support. Webjet phone number: 1800 935 929

2. What type of change do you wish to make?

You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:

Change Date or Time

Cancel Trip

Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.

Use my existing credit

Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.

Are you travelling with a Low Cost or Full Service Airline?

Low Cost Airlines

You will need to contact the airline directly as unfortunately, we are not provided access to their system. Please provide your Airline booking reference mentioned on your Webjet confirmation email.

If you hold credit with low cost carriers you must rebook your flight by contacting the airline.

Jetstar: Please contact directly here.
Scoot: Please contact directly here.
AirAsia: Please contact directly via chat bot.
Cebu Pacific: Please contact directly here.

Full Service Airlines

Is your trip?

Domestic / New Zealand - Within Australia / to or within New Zealand

International

The airline may charge a minimum change fee (approximately $100), PLUS any increase in fare and taxes. Airline cancellation fees may be applicable. Some fares are non-refundable.

The airline may charge a minimum change fee (approximately $200), PLUS any increase in fare and taxes. Airline cancellation fees may be applicable. Some fares are non-refundable.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days

Select this option to change your which is in more than three days time.

Tomorrow or the next three days

Select this option if the change to your is within three days.

Today

Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.

3. When does your trip begin?

Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:

Greater than three days	Select this option to change your which is in more than three days time.
Tomorrow or the next three days	Select this option if the change to your is within three days.
Today	Select this option if the change to your is today.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

For flights departing today call the airline directly.

For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.

Please provide your currentnew travel date and details

Before proceeding, please read the following important information.

As per the Airline Fare Rules:

Your new fare must be of an equal or higher value than your current fare.
The new flight must be with the same airline.
Changes are not permitted on some fares. We will advise you by email if this applies to your fare(s)

The Airline Fare rules will determine the penalties applicable on your ticket.
The Ticket may be non-refundable or may attract a cancellation penalty.
Some tickets can only be held as credit for future travel.
Any refund coming from the Airline may take approximately 12 weeks.

Your new fare must be of an equal or higher value than your current fare.
The new flight must be with the same airline.
Restrictions may apply to flight routes.(in these instances, only city pairs mentioned on your original ticket can be booked).
Credit must be used in full at time of rebooking.

What is your currentnew Travel Date *

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to

now.

Was the booking made today?

Yes

Bookings that were made today

To help minimise the risk of airline penalties you must immediately.

Name of person submitting this request: *

Passenger Name(s): *

Webjet Booking Number: *

Email address: *

Best contact number: *

Are all passengers on the itinerary changing?

Are all passengers on the itinerary cancelling?

Are all passengers wanting to use their airline credit?

Yes

Name of passengers

Are you cancelling all flights?

Yes - All flights will be cancelled

No - Only cancelling selected flights

4. Your details

Passenger Name

Best contact number

Day

Night

Mobile number

Booking number

Is your trip?

Domestic / New Zealand - Within Australia / to or within New Zealand

International

Are all passengers on the itinerary ?

Yes

Name of passengers

Are you changing all flights?

Yes - All flights will be changed

No - Only changing selected flights

Please list the current flight(s) you would like to change Please list the current flight(s) you would like to cancel

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to now.

Please list the new flight(s) you would like to take Please list the new flight(s) you would like to book

For flights departing today or in the next 48 hours:

Due to the very short time available, we will need you to now.

5. What flights would you like to change?

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

5.Please list the new flights you would like to take

Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.

Add another flight

Would you like to change your in line with your flight arrangements?

Yes - please change my other bookings to fit in with my flights

No - I'd like to make different changes

5. Please list the changes to your

Hotel Stay

Car Rental

Please review before submitting

Contact Details

Name of person submitting this request:
Passenger name:
Email:
Best contact number:

Booking Details

Booking number:
Passengers changing:
Items changing:

Flights

Change From:

Cancel:

Change to:

Rebook to:

Please enter any other details that may help us with your change request:

Please enter any other details that may help us:

What happens now:

If the person submitting this request is not the credit card holder, Webjet will send a secure link via email for payment.

If the cost to make this change is AUD100 (per person) or less, you authorise Webjet to proceed without further contact and automatically charge the original form of payment on your booking.

If the cost to make this change is more than AUD100.00(per person) Webjet will email a quote, together with a secure link to make payment.

Once payment has been made the change request will be finalised as soon as possible.

Any costs associated with a flight change are imposed by the airline. There is no Webjet fee for this service.

Please note by submitting this form you are giving us the right to cancel your booking. All cancellations are final and cannot be reversed.

If any airline waiver or policy is applicable it will be applied to your booking accordingly.

Please read and understand the above important information I have read and understood the above.

6. Please review your changes, select your charge cap and add any comments

Contact Details

Passenger name:
Email:
Best contact number:
Mobile number:

Booking Details

Booking number:
Passengers changing:
Items changing:

Airline* charge fee cap

What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.

International flights: (Typically $300-$500 per person)

AUD $100

AUD $150

AUD $200

* Webjet does not charge cancellation fees.

Please enter any other details that may help us with your change request:

Submitting...

Name Change - Are you travelling with a Low Cost or Full Service Airline?

Name Correction - Are you travelling with a Low Cost or Full Service Airline?

Low Cost Airlines

To correct passenger names on low cost airlines:

Jetstar: Please contact directly here.
Scoot: Please contact directly here.
AirAsia: Please contact directly via chat bot.

Full Service Airlines

International Travel:

Not permitted by the airline.

Domestic Travel:

To determine if your booking can be transferred to another person, please complete the form below so that we can check if the fare you have purchased allows this change.

Please complete the form in the next step, for us to determine whether the fare in your booking allows for passenger name corrections.

Before proceeding, please read the following important information:

The name change will incur airline fees.
We will advise you of the airline fees via the email address provided, together with a payment link. Payment via the link will guarantee the price quoted and enables Webjet to complete your change request.
If you have purchased a fare that does not allow a change of name we will confirm this via email and what options are available to you.

The name on your booking must match the name on your Government issued photo ID.
Permitted name corrections will incur airline penalties.
We will advise you of the airline fees via the email address provided together with a payment link. Payment via the link will guarantee the price quoted and enable Webjet to complete your change request.
Please be aware that some airlines may ask you to purchase a new ticket in the correct name (in this instance, you will be advised once we have completed our assessment).
Permitted name corrections may require processing by both Webjet and the airline, we will process your request as quickly as we can. If there are multiple airlines involved, there may be separate name change rules for each carrier.
If the airline declines your name correction request we will contact you via email and provide the options available to you.

Was the booking made today?

Yes

Bookings that were made today

To help minimise the risk of airline penalties you must immediately.

Name of person submitting this request: *

Webjet Booking Number: *

Email address: *

What airline are you travelling with? *

What is your date of departure? *

Is your trip? *

Domestic

International

Select the type of name error that applies to your booking? *

Spelling mistake (incorrect letter/s or missing letter etc)

Incorrect title

Legally changed name (such as maiden to married name)

My name is in the wrong order

Part of my name is missing

Please advise of the original name as it was entered on your booking: *

Title

First & middle name

Family name/Surname

Title

First & middle name

Family name/Surname

Best contact number: *

Please enter any other details that may help us with your change request. If your flights are held in credit; please specify the date, origin, destination, and flight number you would like to book:

Government Issued ID: *

Please attach a scanned copy of your passport (International Travel) or driver's license (Domestic Travel).
For legal name changes, please also supply certificate.

*Please upload an image file(".png", ".jpeg") within 10MB

Additional comments:

I have read Webjet's Privacy and Security Policy