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Change or Cancel My Booking
Tip: There is no Webjet service fee (already paid as part of your initial booking) to process your change or cancellation request via this page or accessing our Messaging service on support page. Important to note that airline fees may be applicable. Processing your request via our 24/7 phone service will incur a Webjet fee of $50 per person.
Please make a selection from the options below
To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).
Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.
Any changes or cancellations need to be made with Webjet Cruises. Please send your request to webjet-cruise@onlinerepublic.com.
By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.
Please contact the car company directly to handle your change of booking:
| Avis: | 136 333 | |
| Hertz: | 1800 550 067 | |
| Europcar: | 131 390 | |
| Budget: | 1300 362 848 | |
| Thrifty: | 1300 367 227 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
2. What type of change do you wish to make?
You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:
Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.
Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.
Are you travelling with a Low Cost or Full Service Airline?
Low Cost Airlines
If you hold credit with low cost carriers you must rebook your flight by contacting the airline
Call Jetstar on 131 538 or +61 3 8341 4901 from overseas.
Call Tigerair on 1300 174 266 or +61 7 3295 2104 from overseas.
Call Scoot on 02 9009 0860 or +61 2 9009 0860 from overseas.
Call AirAsia on 02 8188 2133 or +61 2 8188 2133 from overseas.
Visit https://www.cebupacificair.com/ or Call Cebu Pacific on:
- +61-2-9119-2956 from Australia
- +612-9119-2956 or +632-7020-888 from Overseas
Is your trip?
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to to make your change. The contact details are on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly.
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly
| Qantas: | 131 313 | |
| Virgin Australia: | 136 789 (+61 7 3295 2296 from overseas) | |
| Jetstar: | 131 538 (+61 3 8341 4901 from overseas) | |
| Tigerair: | Please visit Tigerair's website | |
| Rex | 131 713 (+61 2 6393 5550 from overseas) | |
| Scoot | 135 320 (+61 7 3169 3980 from overseas) | |
| Air New Zealand: | 132 476 | |
| V Australia: | 138 287 | |
| Emirates: | 1300 303 777 | |
| Thai Airways: | 1300 651 960 | |
| Singapore Airlines: | 131 011 | |
| Malaysian Airlines: | 132 627 | |
| Garuda Indonesia: | 1300 365 330 | |
| Cathay Pacific: | 131 747 | |
| Air Pacific: | 1800 230 150 | |
| Virgin Atlantic: | 1300 727 340 | |
| Etihad Airways: | 1800 998 995 | |
| Other | For all other airlines, call directory assistance on 1223. |
For Hotel Bookings, please contact the hotel(s) directly. For numbers, please use directory assistance on 1223.
For Car Rentals, please contact the car rental company directly:
| Avis: | 136 333 | |
| Hertz: | 1800 550 067 | |
| Europcar: | 131 390 | |
| Budget: | 1300 362 848 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
Please provide your currentnew travel date and details
What is your currentnew Travel Date *
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to call on 1300 137 737 or
now.
The Webjet phone fee of $50.00 per person will be waived in this instance.
Was the booking made today?
Bookings that were made today
To help minimise the risk of airline penalties you must call on 1300 137 737 (+61 3 8672 7400 for calls outside Australia) or immediately.
The Webjet phone fee of $50.00 per person will be waived in this instance.
Name of person submitting this request: *
Passenger Name(s): *
Webjet Booking Number: *
Email address: *
Best contact number: *
Are all passengers on the itinerary changing?
Are all passengers on the itinerary cancelling?
Are all passengers wanting to use their airline credit?
Name of passengers
Are you cancelling all flights?
4. Your details
Passenger Name
Best contact number
Day
Night
Mobile number
Booking number
Is your trip?
Are all passengers on the itinerary ?
Name of passengers
Are you changing all flights?
Please list the current flight(s) you would like to change Please list the current flight(s) you would like to cancel
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to call on 1300 137 737 or chat with our service centre.
The Webjet phone fee of $50.00 per person will be waived in this instance.
Please list the new flight(s) you would like to take Please list the new flight(s) you would like to book
For flights departing today or in the next 48 hours:
Due to the very short time available, we will need you to call on 1300 137 737 or chat with our service centre.
The Webjet phone fee of $50.00 per person will be waived in this instance.
5. What flights would you like to change?
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
5.Please list the new flights you would like to take
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
Would you like to change your in line with your flight arrangements?
5. Please list the changes to your
Hotel Stay
Car Rental
Please review before submitting
Contact Details
| Name of person submitting this request: | |
|---|---|
| Passenger name: | |
| Email: | |
| Best contact number: |
Booking Details
| Booking number: | |
|---|---|
| Passengers changing: | |
| Items changing: |
Flights
Change From:
Cancel:
Change to:
Rebook to:
Please enter any other details that may help us with your change request:
Please enter any other details that may help us:
What happens now:
- If the person submitting this request is not the credit card holder, Webjet will send a secure link via email for payment.
- If the cost to make this change is AUD100 (per person) or less, you authorise Webjet to proceed without further contact and automatically charge the original form of payment on your booking.
- If the cost to make this change is more than AUD100.00(per person) Webjet will email a quote, together with a secure link to make payment.
- Once payment has been made the change request will be finalised as soon as possible.
- Any costs associated with a flight change are imposed by the airline. There is no Webjet fee for this service.
- Webjet will inform you about applicable fare conditions on your ticket by email.
- Should you wish to proceed, you can simply reply back to our email authorising us to cancel your flight(s)
6. Please review your changes, select your charge cap and add any comments
Contact Details
| Passenger name: | |
|---|---|
| Email: | |
| Best contact number: | |
| Mobile number: |
Booking Details
| Booking number: | |
|---|---|
| Passengers changing: | |
| Items changing: |
Airline* charge fee cap
What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.
International flights: (Typically $300-$500 per person)
* Webjet does not charge cancellation fees.
Please enter any other details that may help us with your change request:
Submitting...
Name Change - Are you travelling with a Low Cost or Full Service Airline?
Name Correction - Are you travelling with a Low Cost or Full Service Airline?
Low Cost Airlines
- Jetstar
- Tigerair
- Scoot
- AirAsia
Call Jetstar on 131 538 or +61 3 8341 4901 from overseas.
Call Tigerair on 1300 174 266 or +61 7 3295 2104 from overseas.
Call Scoot on 02 9009 0860 or +61 2 9009 0860 from overseas.
Call AirAsia on 02 8188 2133 or +61 2 8188 2133 from overseas.
Full Service Airlines
International Travel:
Not permitted by the airline.
Domestic Travel:
To determine if your booking can be transferred to another person, please complete the form below so that we can check if the fare you have purchased allows this change.
Was the booking made today?
Bookings that were made today
To help minimise the risk of airline penalties you must call on 1300 137 737 (+61 3 8672 7400 for calls outside Australia) orimmediately.
The Webjet phone fee of $50.00 per person will be waived in this instance.
Name of person submitting this request: *
Webjet Booking Number: *
Email address: *
What airline are you travelling with? *
What is your date of departure? *
Is your trip? *
Select the type of name error that applies to your booking? *
Please advise of the original name as it was entered on your booking: *
*
Best contact number: *
Please enter any other details that may help us with your change request:
Government Issued ID: *
- Please attach a scanned copy of your passport (International Travel) or driver's license (Domestic Travel).
- For legal name changes, please also supply certificate.
*Please upload an image file(".png", ".jpeg") within 10MB
Additional comments: