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Change or Cancel My Booking
Tip: If you process your change or cancellation request online via this page, there is no additional Webjet fee (this is already covered by the Webjet Servicing Fee you paid). However processing your change request over the phone (1300 137 737 or +61 (3) 8672 7400), will incur an additional Webjet Servicing Fee of $50 per person. Please note: airline fees may apply in both cases.
1. What part of your booking do you wish to change or cancel?
Please choose between flight only, hotel only or holiday package below.
Your itinerary may contain more than just flights, please tell us what you wish to change or cancel:
To proceed with cancelling or changing your car hire booking you will need your Email Address (used to make the booking) and Car Hire Booking Reference (Reference starts with IM). Click on the button below to proceed. Alternatively you can call 1300 030 689 (from Australia) or +64 9 950 2211 (from overseas).
Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.
Any changes or cancellation need to be made with Webjet Cruises. Please phone 1300 232 732 6:30am - 6pm AEST Monday to Friday, and 9am - 3pm AEST Saturday & Sunday. Or send us an email with your request.
By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible.
Please contact the car company directly to handle your change of booking:
| Avis: | 136 333 | |
| Hertz: | 1800 550 067 | |
| Europcar: | 131 390 | |
| Budget: | 1300 362 848 | |
| Thrifty: | 1300 367 227 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
2. What type of change do you wish to make?
You can make a change to your itinerary in a number of ways, so please tell us which type of change you wish to make:
Select this option to cancel your Virgin Australia and Other flights.
Tip: Did you know that if you cancel flights, that depending on the type of fare and fees charged, you may end up with a credit with the airline, which you can use toward a replacement flight.
Select this option to book a replacement flight, using a credit from a previously cancelled trip.
Note: Credits with airlines are only valid for 12 months from the date of your original booking, not the date of travel.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
Select this option to change your which is in more than three days time.
Select this option if the change to your is within three days.
Select this option if the change to your is today.
Note: Due to the very short time available, we will need to direct you to the to make your change. We will show you the contact details on the next page.
3. When does your trip begin?
Depending upon the time available to make a change, how we handle your change may be different, so please tell us whether your new travel date is within the next three days:
| Greater than three days | Select this option to change your which is in more than three days time. |
| Tomorrow or the next three days |
Select this option if the change to your is within three days. |
| Today | Select this option if the change to your is today. |
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly.
For hotel bookings with check-in today please contact your hotel directly via the contact number for the hotel on your booking confirmation voucher.
For flights departing today call the airline directly
| Qantas: | 131 313 | |
| Virgin Australia: | 136 789 (+61 7 3295 2296 from overseas) | |
| Jetstar: | 131 538 (+61 3 8341 4901 from overseas) | |
| Tigerair: | Please visit Tigerair's website | |
| Rex | 131 713 (+61 2 6393 5550 from overseas) | |
| Scoot | 135 320 (+61 7 3169 3980 from overseas) | |
| Air New Zealand: | 132 476 | |
| V Australia: | 138 287 | |
| Emirates: | 1300 303 777 | |
| Thai Airways: | 1300 651 960 | |
| Singapore Airlines: | 131 011 | |
| Malaysian Airlines: | 132 627 | |
| Garuda Indonesia: | 1300 365 330 | |
| Cathay Pacific: | 131 747 | |
| Air Pacific: | 1800 230 150 | |
| Virgin Atlantic: | 1300 727 340 | |
| Etihad Airways: | 1800 998 995 | |
| Other | For all other airlines, call directory assistance on 1223. |
For Hotel Bookings, please contact the hotel(s) directly. For numbers, please use directory assistance on 1223.
For Car Rentals, please contact the car rental company directly:
| Avis: | 136 333 | |
| Hertz: | 1800 550 067 | |
| Europcar: | 131 390 | |
| Budget: | 1300 362 848 |
Please quote the following:
1. Family Name used when booking,
2. Pick-up Location, and
3. Pick-up Date.
4. Your details
Passenger Name
Best contact number
Day
Night
Mobile number
Booking number
Is your trip?
Are all passengers on the itinerary ?
Name of passengers
Are you changing all flights?
5. What flights would you like to change?
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
5.Please list the new flights you would like to take
Tip: If the city you require is not listed in drop down menu, please select "other" and manually input the applicable city.
Would you like to change your in line with your flight arrangements?
5. Please list the changes to your
Hotel Stay
Car Rental
6. Please review your changes, select your charge cap and add any comments
Contact Details
| Passenger name: | |
|---|---|
| Email: | |
| Best contact number: | |
| Mobile number: |
Booking Details
| Booking number: | |
|---|---|
| Passengers changing: | |
| Items changing: |
Airline* charge fee cap
What is the maximum per person you are prepared to be charged for this change where you will provide us with authorisation to debit the credit card used in the original booking.
International flights: (Typically $300-$500 per person)
* Webjet does not charge cancellation fees.