Service Centre Consultant - Melbourne on St.Kilda RoadPotential to earn well in excess of $50,000++Webjet Australia's multi award winning online travel service has a vacancy for an experienced international travel consultant.
Note this is not a sales role. We do not take bookings by phone or email and we do not have a shop front.
This position specifically has two roles:
1. Firstly, to service the needs of our customers via phone/email/webchat on any queries/questions pertaining to any aspect of our website.
2. Secondly, to undertake fulfillment processing functions relating to changes to bookings, PNR queue handling, ticket issuance and despatch.
You must have:
+ Fares and Ticketing I & II
+ At least 2 years international consulting experience including booking airfares and physical ticketing.
+ GDS trained with Galileo preference. Galileo Cross check an advantage.
+ Excellent PC skills.
+ Excellent communication skills.
+ Excellent customer service skills.
+ The ability to cope with the demands of a high pressured environment which is subject to shifting priorities.
We offer:
+ A challenging environment in online travel.
+ Major cash incentives across a range of opportunities.
+ A unique insight into the world of online travel.
+ Full training and support.
We operate various shifts, either rotating day and evening or permanent all night. You will be required to work 1 in 3 full weekends but will not work more than 5 consecutive days. Labour Day and Cup Day are normal working days and you will be required to be rostered on up to 3 other public holidays throughout the year.
If you are interested in working in this challenging environment please email your resume to the Customer Service Manager at:jobs@webjet.com.au
Note applicants will only be notified if they have been selected for interview. |
