Contact Us/Help
1. About Webjet
About Webjet – For detailed information about Webjet including, Media releases,
Financial statements and Corporate information, please click here.
2. Change My Booking
To change an existing booking please click here.
3. Confirmation Emails And Re-Checking Your Booking
If you have not received a confirmation email or/and wish to double check that your booking has been successfully processed, all you need to do is access your profile and click on the link at the base of the page shown as “My Bookings”. This area displays all successful bookings and from there you can print your itinerary or tax invoice.
4. About This Site - FAQs And Technical Questions
If you have any questions about our site please click here. If you are experiencing any technical difficulties, please click here.
5. Online Interactive Assistance
Chat online for assistance with one of our Customer Service Centre consultants by clicking here.
6. Email Contact
If you have an enquiry or wish to email us:
Please enter your question:
7. Telephone Contact
Online bookings: if you have a query about an online booking, telephone 24/7 on (03) 9828 9798 or if you are telephoning from New Zealand or any other overseas location (61 3) 9828 9798. Please note, as we are an online seller of travel we do not take bookings over the telephone or by email. Due to high demand wait time may be up to 3 minutes. If we cannot attend to your call within 3 minutes our auto attendent will default to voice mail and if you decide to leave a message we will return your call as soon as possible.