Change or Cancel My Booking

Tip: If you process your change or cancellation request online via this page, there is no Webjet fee. Processing your request over the phone (1300 137 737 or +61 (3) 8672 7400), will incur a Webjet change fee of $50 per person. Please note: airline fees will apply.

1. What part of your booking do you wish to change or cancel?

Please choose between flight only, hotel only or holiday package below.
Booked a holiday package? Flights and hotel stay must be changed together.

Flight Only Booking
       Qantas
       Jetstar
       Virgin Australia
       Tiger Airways
       Air Asia
       Rex
       Scoot
       Other

Hotel Only Booking



Holiday Package (Flight + Hotel)
       Qantas
       Jetstar
       Virgin Australia
       Tiger Airways
       Other

Note: Car Rental
Please contact Cartrawler directly to handle your change of booking by either of the following: Ph: (02) 9037 0120 or manage your booking online at cartrawlersupport.com. You will need your booking reference and email address to access your booking.

Note: Travel Insurance - Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am
and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

Note: Cruises - Any changes or cancellation need to be made with Webjet Cruises. Please phone 1300 232 732 6:30am - 6pm AEST Monday to Friday,
and 9am - 3pm AEST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible