Change or Cancel My Booking

Tip: If you process your change or cancellation request online via this page, there is no additional Webjet fee (this is already covered by the Webjet Servicing Fee you paid). However processing your change request over the phone (1300 137 737 or +61 (3) 8672 7400), will incur an additional Webjet Servicing Fee of $50 per person. Please note: airline fees may apply in both cases.

1. What part of your booking do you wish to change or cancel?

Please choose between flight only, hotel only or holiday package below.
Booked a holiday package? Flights and hotel stay must be changed together.

Flight Only Booking
       Qantas
       Jetstar
       Virgin Australia
       Tigerair
       Air Asia
       Rex
       Scoot
       Other

Hotel Only Booking



Holiday Package (Flight + Hotel)
       Qantas
       Jetstar
       Virgin Australia
       Tigerair
       Other

Note: Car Rental - Please contact the car rental provider directly to assist with your change of booking.
For car-only bookings made after 14 September 2016, please call 1300 030 689. For car-only bookings made before 14 September 2016, please follow the instruction below.
For car bookings as part of a Webjet itinerary with other services (flight/hotel) or car-only bookings made via the Webjet App, please call (02) 9037 0120 or manage online at cartrawlersupport.com.

Note: Travel Insurance - Any changes or cancellations to travel insurance policies need to be made direct with Allianz. Please phone 1800 426 439 between 8am
and 7pm AEST Monday to Friday and 8am and 4pm AEST Saturday.

Note: Cruises - Any changes or cancellation need to be made with Webjet Cruises. Please phone 1300 232 732 6:30am - 6pm AEST Monday to Friday,
and 9am - 3pm AEST Saturday & Sunday. Or send us an email with your request.

By selecting which items you wish to change or cancel it will help make the process as fast and simple as possible